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Employees are the often-neglected stakeholders in CRM's success or failure. But employees don't always resist new ways of doing business. |
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Monday, 19 March 2007 |
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A recent poll found that 55 percent of employees “agree” or “strongly agree” that the quality of their company's recognition efforts impacts their job performance. At the same time, only 43 percent of employees “agree” or “strongly agree” that they are consistently recognized for their performance in ways that are meaningful to them. |
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Thursday, 15 March 2007 |
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Who needs training, anyway? Is it really necessary to put employees through more training sessions? Does it help the company or just cost a bundle with no discernible results? |
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Wednesday, 14 March 2007 |
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For several years now, 'employee engagement' has been a hot topic in corporate circles. It's a buzz phrase that has captured the attention of workplace observers and HR managers, as well as the executive suite. |
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Friday, 09 March 2007 |
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Training new customer service reps to use a CRM system quickly is crucial not just to a contact center or customer service effort, but to the entire company, as well. Often, a service rep is the first contact for new customers, or for existing customers who have problems with a product or service. |
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Wednesday, 07 March 2007 |
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You can make a big difference in someone’s life with very little effort on your part. This is the secret sauce behind the success of the coaching profession. With only an hour every week or so, coaches impact lives and receive accolades out of proportion with the depth or breadth of the relationship. |
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Wednesday, 28 February 2007 |
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When Jim Schneider was the boss, he viewed older workers as dead weight. "I had the perception that older employees were tired, not as productive and couldn't do work that younger people do," says Schneider. |
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Wednesday, 28 February 2007 |
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While many businesses facing tight labor markets have added incentives for workers, Convergys officials say they decided to be aggressive on turnover by making employee retention part of everyday operations and tying managers' pay to it. "We wanted people waking up every day saying, 'How am I keeping these agents?'" said Clint Streit. |
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Monday, 26 February 2007 |
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It may seem like most employees like to complain about their bosses, but a recent study shows that more employees admire their bosses than they may like to admit in the workplace. |
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Monday, 26 February 2007 |
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Employee turnover remains one of the most persistent and frustrating problems that organizations face. Whether it's involuntary, such as termination due to poor performance, or voluntary, such as resignations, turnover is extremely costly |
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Thursday, 22 February 2007 |
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