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CIPD research shows that only about a third of UK employees are engaged at work and that employee engagement is linked to improved performance, lower levels of sick leave and increased staff loyalty. |
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Tuesday, 21 July 2009 |
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Studies show that 90 percent of all work performance issues are related to personal problems. Whether the problem is caused by stress, workplace conflict, strained relationships, or drug, alcohol, or financial concerns, you can be sure that job performance will be affected. |
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Tuesday, 07 July 2009 |
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Watch this interview as Roger Nunley, Managing Director of the Customer Care Institute, discusses the benefits of building strong relationships with your customers. |
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Thursday, 14 May 2009 |
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Employees need to understand both current and long-term direction, as well their role in it, to remain motivated and engaged. |
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Friday, 01 May 2009 |
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With most of today’s WFM systems, agents can easily add or cancel shifts, just by accessing the schedule through a Web-based interface. They can even swap shifts with other agents, sometimes without manager approval. |
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Monday, 20 April 2009 |
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Incompetence is by no way patented by the government, but there is plenty of it within the bureaucracies. So if you are a manager seeking ways to increase the productivity and performance levels of your employees, you'd be wise to make note of the more likely inhibitors to a successful working environment listed below. |
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Wednesday, 15 April 2009 |
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Work is an essential part of most people's sense of self-worth and emotional well-being. In fact, one in five Americans say they love their jobs and would continue to work even if they won the lottery. |
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Wednesday, 01 April 2009 |
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What are four tactics that can be used? Standardization, integration, centralization and optimization. Digging a bit deeper into our list of four ways to improve operational efficiency makes them clearer. |
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Friday, 27 March 2009 |
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In every organization, one of the major roles of the leader is be a passion maker, or someone who is responsible for developing and inspiring enthusiasm within the entire chain of command.
One of the most powerful ways successful leaders create passion is by setting up an effective system of accountability, which is measuring performance and taking appropriate action. |
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Wednesday, 25 March 2009 |
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Forty-six percent of employees have been involved in an office romance, according to Vault's "2008 Office Romance Survey." But office relationships can create all sorts of awkward morale problems for employers, as well as legal dangers, such as sexual harassment claims. Given the potential risks, "the employer does have to intervene." |
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Tuesday, 24 March 2009 |
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