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What is striking is how often your perception of an employee's performance and his perception are so far apart. |
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Sunday, 15 March 2009 |
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Through careful use of positive feedback, the manager can shape the employee’s behavior to become closer to the ideal. |
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Saturday, 14 March 2009 |
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When the workload is so unbearable, employees suffer from stress and burnout. More mistakes are made, people cut corners, service quality is eroded, production quality slips and more rework is required. Not only that, but interpersonal relationships and customer service also begins to be affected as anxiety increases and tempers flare. As well, customer loyalty, that key linkage in the service-profit chain, will also be eroded because of the decline in customer service. |
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Saturday, 14 March 2009 |
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Research shows that when done properly, employee recognition can be just the employee stimulus effort needed right now. “With effective leadership and communication, a company can drive somewhat committed employees to become fully committed employees. Engagement levels — defined as an employee’s willingness to invest discretionary effort in their job — go up. This in turn can raise productivity and result in greater shareholder returns.” |
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Wednesday, 11 March 2009 |
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Shedding fear makes it more likely for businesses to stay alive in tough times, and prepares organizations to rebound more quickly when the market turns around. |
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Thursday, 26 February 2009 |
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Preparation is key when firing someone, and careful planning can limit misunderstandings, anger and recrimination. |
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Wednesday, 25 February 2009 |
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The recently released list of top 100 companies by Fortune magazine shows that employee owned companies in the U.S. are becoming more prominent. |
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Wednesday, 28 January 2009 |
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Faithful but marginal employees often think they're safe. Play fair: Enlighten them. |
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Tuesday, 13 January 2009 |
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It's tough out there and companies are looking for ways to maintain employee morale and productivity. |
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Friday, 09 January 2009 |
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Perpetual engagement will boost under-performers. To encourage peak performance, managers must recognize the interpersonal dynamics that are at play. This means understanding how one’s actions influence employees’ actions. |
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Wednesday, 07 January 2009 |
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