Home
Membership
Training
Certification
Online University
Events
Career Center
Resources
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Real Performance Management Just Can't Happen Over Night
Nigel Griffiths, Founder of the leading organizational development and coaching practice, the Enfys Acumen has been arguing for some time that the success of any business or organization depends on the nurture of a positive culture of accountability. In this short article he develops his thinking.
Monday, 02 April 2007
The Death Knell For Customer Service
After six weeks of trouble with our computers, my husband and I have decided to quit our jobs, sell the house and all our belongings, and move to a deserted island in the South Pacific, where we will live on coconuts and fish, and never see or touch another piece of technology.
Monday, 02 April 2007
Wellness Initiatives Ignite Healthy Agent Performance
Even if measuring ROI for these initiatives is hard, there is a growing recognition that the health and wellness of an employee population is good for business
Monday, 02 April 2007
Eight Steps To Cut Employee Turnover
Too often, employers regard staff turnover as a cost of doing business. Low wages and inadequate benefits often are perceived as the reasons qualified and dedicated staff can’t be retained.
Friday, 30 March 2007
A Learning Culture Linked To Business Needs
Organizations today put additional pressure on their HR department to prepare their workforce as per their business needs. Any strong learning and development opportunity linked with its business delivery, can be very attractive for every organization.
Friday, 30 March 2007
A Hospital Staff Trained In Customer Service By Ritz-Carlton
Well-organized hospitals could be better environments for healing. Lush greenery, well-lit private rooms, family spaces, have a positive impact on the patients and the staff. The new "flex-rooms" allow nurses to move patients less often.
Wednesday, 28 March 2007
Publix Official: Pay Plan Is Meant to Boost Service
It's all about customer service, said Publix's spokeswoman, Shannon Patten. The "Tie Pay To Performance" program rewards workers who perform to the grocer's standards. And if the worker doesn't perform to that standard, other measures are taken, including a loss in pay.
Tuesday, 27 March 2007
Nine Tips for Retaining Your Best Workers
Employee retention has moved onto the radar screens of corporate executives. From small businesses to major corporations, executives throughout the world have either witnessed or experienced the damages associated with employee turnover. The impact of excessive turnovers can be devastating--lost customers, lost production, poor morale, unemployment claims, and hiring costs.
Tuesday, 27 March 2007
Dealing With A Workplace Bully
Certain mortals have the power to sink hearts and sour moods with lightning speed. The explosive boss. The hysterical colleague. A melange of cantankerous individuals, they are united by a single achievement: They make life miserable.
Monday, 26 March 2007
What Are Employers Doing In Practice About Flexible Working
Flexible working is high on the agenda, thanks to the Work and Families Act, but what are employers doing about it in practice? Our exclusive work-life balance research reveals that awareness is high, but staff feel organisations could do better.
Monday, 26 March 2007


<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >>
Results 191 - 200 of 426