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Investing in training for front-line supervisors at federal agencies will significantly improve employee performance and help agencies meet growing challenges, a public administration specialist said. |
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Thursday, 28 June 2007 |
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Nearly eight out of 10 employees reported overall satisfaction with their current positions. Compensation/pay, benefits, job security, flexibility to balance work/life issues and communication between employees and senior management were the top five contributors to job satisfaction, according to employees. |
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Tuesday, 26 June 2007 |
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According to a global study, the role of the Chief Information Officer (CIO) is evolving beyond just technology and computing support to strategy creation and business transformation. The study shows that 84 percent of CIOs believe that technology is significantly or profoundly transforming their industries, yet only 16 percent feel their companies are taking full advantage of IT’s potential. |
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Wednesday, 20 June 2007 |
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For years, companies used standardized human-resources plans for recruiting and managing workers. One set of rules dictated everything from the kinds of benefits and rewards the company offered to how employees were trained and evaluated. That approach made things easier for the human-resources department and ensured a degree of efficiency, equality and fairness |
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Monday, 18 June 2007 |
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Morale at work is lowest in the public sector, according to research. The research looked at a number of themes surrounding how managers from across the public, private and not-for-profit sectors view motivation and commitment within their organization. |
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Tuesday, 12 June 2007 |
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Despite the repercussions, a growing number of Americans are tempting the stress gods by bypassing their time off even though they’ve earned it. A survey taken by the Conference Board before the summer season kicked into gear, found that only 39.8 percent of individuals planned to take a vacation within the next six months, a 28-year low. |
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Monday, 11 June 2007 |
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Handling a dramatic increase in demand can be stressful, yet a solid performance often will determine the success or failure of an organization. Using qualified, skilled agents who are also knowledgeable about your company is essential for seamless operations during this critical holiday period |
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Monday, 11 June 2007 |
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Customer care and customer service leaders worldwide face a number of challenges each day, one of the chief ones being motivating employees to consistently create the kinds of positive customer experiences that lead to customer loyalty. According to JoAnna Brandi, the challenge can never be fully resolved if managers don't learn more about what makes their employees tick. |
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Thursday, 07 June 2007 |
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You hear it often: Hire for attitude and train for aptitude. You say: "I do train them, but then they leave!" I say: "Sure, if you ignore their progress until the big annual performance review!" |
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Tuesday, 05 June 2007 |
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Termination can be just as devastating for the person doing the terminating. The Wall Street Journal has reported that firing someone is one of three situations that make company presidents most anxious. It's probably safe to assume there's plenty of stress inside the person saying, "You're fired". |
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Monday, 04 June 2007 |
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