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Large multi-employer study shows that the full costs of poor health dwarf those of direct medical spending alone; musculoskeletal problems, depression, fatigue and other workplace health conditions are significant contributors |
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Tuesday, 10 July 2007 |
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Why don't people care anymore? Why are they so quick to say no? Why do most companies say they care about customer service but do so little to improve it? The hard part of business is getting the customer, and the easy part is keeping them. I guarantee that if you tell this to senior management at some companies, they would disagree with me. |
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Monday, 09 July 2007 |
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A customer might not expect a life changing experience when he or she gets on the phone with a service agent, but, at the same time, few of us want a preprogrammed, precisely measured and thoroughly market tested "experience" either. Simple competence will do very nicely in most cases, and to do that, one need only to listen. |
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Thursday, 05 July 2007 |
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As telework initiatives spread, managers interested in adopting the flexible work model must set use policies, deploy enabling technologies and establish employee goals to guarantee their telework initiative is a success |
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Thursday, 05 July 2007 |
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In this special report, we've collected the top five tips on how to get ahead as a call center agent or customer service representative (CSR). Call center jobs are often stressful and demanding, and require diplomacy and patience, not to mention product and technical knowledge, depending on the industry. Find out some best practices on making the most of a customer service job. |
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Tuesday, 03 July 2007 |
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The more I work with recognition and rewards, the more I continue to be intrigued with the simple, sincere ways employees use to appreciate each other with a minimum of cost, paperwork and administration. |
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Tuesday, 03 July 2007 |
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Shaped by iconic figures of their time, they're called "generation me." Bombarded, since childhood with affirmations, sheltered from losing in sports, accustomed to a life of instant gratification and crowned with toYs of praise. Now the leading edge of "generation me" is entering the work force. |
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Tuesday, 03 July 2007 |
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Performance reviews are great tools to engage, energize and grow employees … if done right. The problem is too many reviews are done for the wrong reasons. |
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Tuesday, 03 July 2007 |
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The “buzz” among employers today is increasingly focused on making employee benefit decisions based on value, ideally on the returns employers get on their benefits investments. This is by no means a universal approach, however, since it requires first that employers think of the benefits they offer and pay for as investments rather than costs. |
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Monday, 02 July 2007 |
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According to workplace happiness and customer care expert JoAnna Brandi, one of the top challenges in any business is helping frontline employees to get and stay motivated as they build customer relationships, customer satisfaction and customer loyalty. She offers managers three tips for successfully dealing with this common pain point in business by creating an environment where employees are inspired to be and do their best. |
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Thursday, 28 June 2007 |
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