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During his 50-year film career, John Wayne made more than 170 movies. Arguably, one of the worst was The Barbarian and the Geisha, released in 1958, in which he played Townsend Harris, the United States' first official envoy to Japan. The movie wasn't particularly memorable (although the scenery was beautiful), but it makes a critical point about the concept of ambassadorship. |
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Monday, 30 April 2007 |
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Most companies take it as an article of faith that they've done right by their employees. Each year performance reviews are given, promotions granted and, in a number of cases, raises and bonuses are handed out. No need, then, for managers to worry about their staffing plan, much less about which leaders and employees will stay, which will leave and what you should do about both scenarios. They're covered. Right? |
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Monday, 30 April 2007 |
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Two in three employees prefer financial rewards over straight non-cash benefits or internal recognition, which is a sharp increase from 12 months ago, according to a survey |
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Monday, 30 April 2007 |
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Complete globalization of employee exit practices at a given company or throughout the broad service industry may not be possible, but we present a basic framework for employee exits that serves as a catalyst for global or regional/divisional hiring guidelines and support. |
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Friday, 27 April 2007 |
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Controversy continues swirling around pay-for-performance in government. A bill (introduced by a Democrat) in the House seeks to derail the Department of Homeland Security’s plans to expand such practices. Ironically, another bill in the Senate (introduced by a Republican) looks to expand merit-based pay. |
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Friday, 27 April 2007 |
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Are your managers constantly looking up synonyms to write a variation on the same review for the umpteenth employee? Are reviews in your company solely a vehicle for salary increases? Or is the process being changed every 12 months? |
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Wednesday, 25 April 2007 |
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Customer service executives understand the connection between employee engagement and customer satisfaction. Improving company performance is often about lowering the barriers to productivity, barriers which are often the direct effect of low employee engagement. |
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Wednesday, 25 April 2007 |
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Preparing for your performance review throughout the year can turn one of the most dreaded meetings in an employee’s work life into a career-enhancing event, Ohio Young e-CPA reports. |
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Tuesday, 24 April 2007 |
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While escalating health care costs continue to be a concern for employers, the majority of large employers in the U.S. are looking beyond cost shifting and plan to invest more in the health and welfare of their employees |
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Monday, 23 April 2007 |
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Key Performance Indicators play a critical role in the measurement of any call center. Our experts focus and narrow in on the five most important metrics for customer service call centers. |
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Wednesday, 18 April 2007 |
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