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Despite the repercussions, a growing number of Americans are tempting the stress gods by bypassing their time off even though they’ve earned it. A survey taken by the Conference Board before the summer season kicked into gear, found that only 39.8 percent of individuals planned to take a vacation within the next six months, a 28-year low. |
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Monday, 11 June 2007 |
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Handling a dramatic increase in demand can be stressful, yet a solid performance often will determine the success or failure of an organization. Using qualified, skilled agents who are also knowledgeable about your company is essential for seamless operations during this critical holiday period |
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Monday, 11 June 2007 |
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Customer care and customer service leaders worldwide face a number of challenges each day, one of the chief ones being motivating employees to consistently create the kinds of positive customer experiences that lead to customer loyalty. According to JoAnna Brandi, the challenge can never be fully resolved if managers don't learn more about what makes their employees tick. |
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Thursday, 07 June 2007 |
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You hear it often: Hire for attitude and train for aptitude. You say: "I do train them, but then they leave!" I say: "Sure, if you ignore their progress until the big annual performance review!" |
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Tuesday, 05 June 2007 |
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Termination can be just as devastating for the person doing the terminating. The Wall Street Journal has reported that firing someone is one of three situations that make company presidents most anxious. It's probably safe to assume there's plenty of stress inside the person saying, "You're fired". |
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Monday, 04 June 2007 |
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Lazy. Selfish. Demanding. America, meet your new generation of employees. At least, that's what the media would have you believe. Generation Y, those born between 1978 and 1990, is being hailed as the most narcissistic generation to date, a group of "uber-stroked kids" who, as adults, are demanding from their employers the same supervision and self-esteem building their parents gave them. |
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Friday, 01 June 2007 |
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In most employee life cycles, the “sweet spot” is the pinnacle, the top of the curve for an employee in terms of job satisfaction and productivity. It’s the spot you, as a manager, want for your employees — it means you are also satisfied and that you’re getting excellent results. |
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Thursday, 31 May 2007 |
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While you never know when a Bush bomb will explode, you do know that your performance review will hit once or twice a year. It's a scheduled hit, but that doesn't make it any easier to recover from. What could be more painful than having your workplace performance pigeonholed into Box 1 (does not meet expectations); Box 2 (meets expectations); or Box 3 (consistently exceeds expectations). Hello, Taco Bell-shaped curve? |
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Tuesday, 29 May 2007 |
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As organizations face a shrinking skilled labor pool and increased competition for talent, the ability to keep high-performing employees will be the key to survival. Effective retention strategies must be based on one common theme: enhancing employee performance and loyalty. |
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Monday, 28 May 2007 |
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Only ten per cent of people* say financial reward is their main concern when looking for a job, according to survey findings Whilst many organizations still use money to attract and retain staff, the majority of respondents cite interesting (38 per cent) and meaningful (17 per cent) work as the most important criteria when choosing their next position. |
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Friday, 25 May 2007 |
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