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A recent survey reports that when employees are asked, “What could your company do to help make your work more meaningful?" 14% responded, "Improve recognition and rewards." Only one answer ranked higher (more perks and incentives) with an 18% average. |
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Monday, 16 July 2007 |
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In one of my more baffling performance reviews, my boss wrote "Eileen needs to better organize her office so co-workers can find things." To be clear, my "office" was really a windowless cube about the size of a cocker spaniel crate. I occupied this tiny cube for eight hours each day during which time Kate Moss couldn't shimmy in to borrow a stapler. |
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Friday, 13 July 2007 |
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HR departments in most organizations have to constantly face the pressure of an expanding workforce. Smart HR managers adopt a structured approach for making their life easy while hiring new people and retaining the existing ones. This structured approach to talent management involves systematic processes at each stage of human resource management, ranging from sourcing to assessment, reference checks and to onboarding and retaining. |
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Friday, 13 July 2007 |
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Nothing says summer like Canadians doing everything they can to spend time far away from their desks. According to a study about 50% of Canadians say they plan to take a vacation this summer. Chances are they need one: According to the Conference Board of Canada, with talent shortages putting the squeeze on company rosters, employees are in danger of being overworked. |
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Thursday, 12 July 2007 |
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One of the occasional drawbacks of employee recognition is the time when praise or thanks actually has a negative impact on a person's performance. You have probably experienced this phenomenon: a manager praises an employee for doing a great job or attaining a goal only to have the person feel so elated that it seems to change the person. |
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Wednesday, 11 July 2007 |
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Large multi-employer study shows that the full costs of poor health dwarf those of direct medical spending alone; musculoskeletal problems, depression, fatigue and other workplace health conditions are significant contributors |
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Tuesday, 10 July 2007 |
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Why don't people care anymore? Why are they so quick to say no? Why do most companies say they care about customer service but do so little to improve it? The hard part of business is getting the customer, and the easy part is keeping them. I guarantee that if you tell this to senior management at some companies, they would disagree with me. |
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Monday, 09 July 2007 |
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A customer might not expect a life changing experience when he or she gets on the phone with a service agent, but, at the same time, few of us want a preprogrammed, precisely measured and thoroughly market tested "experience" either. Simple competence will do very nicely in most cases, and to do that, one need only to listen. |
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Thursday, 05 July 2007 |
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As telework initiatives spread, managers interested in adopting the flexible work model must set use policies, deploy enabling technologies and establish employee goals to guarantee their telework initiative is a success |
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Thursday, 05 July 2007 |
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In this special report, we've collected the top five tips on how to get ahead as a call center agent or customer service representative (CSR). Call center jobs are often stressful and demanding, and require diplomacy and patience, not to mention product and technical knowledge, depending on the industry. Find out some best practices on making the most of a customer service job. |
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Tuesday, 03 July 2007 |
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