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A growing body of research is proving what advocates of workplace quality have known for decades: that the human beings who execute the goals of business are more than just cogs in a wheel. Truly engaging them can have an almost magical effect on the bottom line. |
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Wednesday, 24 October 2007 |
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At holiday company Freedom Direct, sales staff who work from home may be out of sight, but they're certainly not out of mind. In fact, managing director Nick Jackson knows exactly what they're doing and how productive they are. |
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Monday, 22 October 2007 |
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As stores seek innovative ways to increase sales, compensation ideas have become creative as well. And, some of your best ideas might even come from the salespeople themselves. As you evaluate some of the options available to you, here are some points to keep in mind. |
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Tuesday, 16 October 2007 |
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Employees are people, too. While that may appear obvious, some employers seem to treat their employees as disposable objects — easy to get, easy to discard, easy to replace. |
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Friday, 12 October 2007 |
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Generation Y's working style has its older colleagues grumbling under their breath. But shifting expectations of both employees and employers means the office atmosphere has changed for good. |
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Wednesday, 03 October 2007 |
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Although it is probably one of the least discussed leadership competencies, self-awareness is possibly one of the most valuable. Self-awareness is being conscious of what you're good at while acknowledging what you still have yet to learn. This includes admitting when you don't have the answer and owning up to mistakes. Organizations benefit more from leaders who take responsibility for what they don't know than from leaders who pretend to know it all. |
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Wednesday, 03 October 2007 |
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Solution providers spend oceans of time finding " and then training -- the right people for particular job openings, and then, in an instant, they are gone. Sometimes it's a poor culture fit, other times they think they've hit the jackpot elsewhere. It's enough to make many CEOs wonder: Why do other companies seem more attractive? |
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Friday, 28 September 2007 |
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It seems organizations have unique cultures with diverse individuals who (surprise, surprise) may want different things out of work. But without an identifiable trend, what can organizations do to design excellent compensation and recruitment strategies? |
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Thursday, 27 September 2007 |
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The business services business needs to bolster its customer service scores, and so is mandating in-person training classes for all employees. They are meant to underscore the importance of personal interaction when serving store clients. |
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Thursday, 27 September 2007 |
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Employees who are trusted and given more choice over how they do their jobs are more engaged, committed and productive. People who know they are being trusted to be responsible do not want to let the organization down. The foundation of an accountability-based workplace is a high level of trust. To create a culture where employees want to take ownership of their jobs, managers need to trust employees. |
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Wednesday, 26 September 2007 |
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