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Conventional views of the relationships among employee attitudes, customer requirements, and financial performance have emphasized their sequential nature. You can think of these variables as successive links in a chain, in which each variable affects the next to drive some ultimate outcome. This perspective suggests that engaged employees create engaged customers who foster organizational success by delivering positive financial outcomes. |
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Thursday, 13 December 2007 |
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One recurring theme for me and for many of the owners who I interact with is the issue of employee engagement and empowerment. The question asked is — ‘How can I get my people on board and excited about (fill in your topic)?’ |
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Tuesday, 11 December 2007 |
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During the holiday season many employers recognize employees for their hard work and contributions throughout the year with parties, bonuses and gifts. These annual rewards are important to boost employee morale, but so are demonstrating ongoing appreciation for individual excellence throughout the rest of the year. |
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Tuesday, 11 December 2007 |
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You were anticipating a raise. Instead you got blindsided by a less-than-stellar performance review. Whether you expected one or not, a poor evaluation isn't something you look forward to receiving. But what's often more important than the news itself is how you react to it. |
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Wednesday, 05 December 2007 |
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Do you have a customer complaints procedure? Many businesses do. A complaint comes in and the official procedure kicks in. Meetings, audits, reports to senior managers, non compliance reports, internal investigations, reviews, debriefs, corrective actions, key performance indicators updated. It's all important stuff, and I'd never criticise a business for doing it. |
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Tuesday, 20 November 2007 |
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I popped into a donut shop while doing research for my book on employee motivation. Well, not just any donut shop--this happened to be the busiest Dunkin' Donuts store in the world, located outside Boston on Route 18 in South Weymouth, Massachusetts. This one store serves between 2,000 and 3,000 cups of coffee per day. |
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Monday, 19 November 2007 |
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One of the most common topics of conversation with coaching clients and colleagues these days centers around burnout. Interestingly enough, burnout happens as much to companies and businesses as it does to individuals. |
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Friday, 16 November 2007 |
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In just a few weeks, many employees at companies across the country won't be able to resist temptation -- they'll visit their favorite online retailers and do some holiday shopping when they are supposed to be working. |
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Monday, 12 November 2007 |
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Many of the laws and regulations that govern workplaces apply equally to a Fortune 500 corporation as to a five-employee, non-profit organization. With that in mind, you should take time to consider your system of employee evaluations |
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Monday, 12 November 2007 |
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"Typically, I might get a phone call from a client who identifies a concern," said Ka Architecture President James B. Heller. "They say, 'This is happening on this particular project.' There's a problem there, whatever it might be. One pitfall is to too quickly jump on that particular project manager and always side with the client. The typical comment, 'The client is always right' -- well, don't fall into that trap." |
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Thursday, 08 November 2007 |
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