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It takes more than a good product or service to ensure a successful customer retention program and foster healthy long-term customer relationships. |
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Monday, 05 October 2009 |
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With their heightened expectations, expanded choices and lowered tolerance for inconvenience, consumers are less loyal as lower exit barriers threaten to increase customer attrition. |
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Friday, 02 October 2009 |
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Seven out of 10 people are prepared to pay more for a product or service if it means receiving better customer service, according to the 2009 National Customer Satisfaction Survey. |
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Thursday, 01 October 2009 |
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The best way to “wow” your customers is to take care of the people who take care of your customers. Businesses have to care about their people both internally and externally. |
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Tuesday, 22 September 2009 |
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"Businesses are offering more options to customers to improve overall service levels. For example, this year, we're seeing more contact centers - a rise of 10% to almost 70% - focus on how to streamline and simplify processes, and also offer more self service options, for their customers' convenience." |
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Tuesday, 22 September 2009 |
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Service providers continue to make incremental improvements to their service offerings in an ongoing effort to attract new customers and retain current customers. |
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Tuesday, 22 September 2009 |
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Offering the same level of customer support without a clear understanding of customer needs or a customer's importance to your business can erode profit margins. |
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Tuesday, 22 September 2009 |
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Customer-service reps are more concerned with answering the next call than with providing good service to the one they’re on. |
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Monday, 21 September 2009 |
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Building loyalty, just like building a customer base, can be a hard thing, made even harder as more businesses move into the online realm. |
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Monday, 21 September 2009 |
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She implemented several strategic customer service strategies that have been fine-tuned through the years and have inspired extreme customer loyalty—a feat that has kept her business thriving despite current economic conditions in the luxury retail marketplace. |
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Friday, 18 September 2009 |
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