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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMERS
Buyers Get Better Service and Selection at Independent Appliance Stores
A survey of more than 6,000 Consumer Reports readers shows that mom-and-pop stores, which are typically known for service, also offer good prices and a better selection of appliances than most nationwide chains.
Monday, 15 August 2005
Only 64% Are Satisfied with Their Managed-Care Plan
Respondents were happier with their plan if they paid less for their coverage, which is one reason why less-expensive HMOs scored slightly higher in overall satisfaction than PPOs.
Monday, 15 August 2005
DOLE Launches Hotline Call Center (Philippines)
To further improve its services to workers, the Department of Labor and Employment yesterday launched its 527-8000 Hotline Call Center, a 12-hour service that deals with all labor-related queries and assistance.
Monday, 15 August 2005
Doctors' Care Gets Checkup
While physicians are not being punished for underperforming, they could receive fewer patient referrals from NevadaCare customer service representatives as a result of their care.
Monday, 15 August 2005
Metro Schools Customer Service Center Opens in Nashville
259-INFO will be the main phone number to the customer service representatives in the district and other phone numbers previously used by the public will be routed there.
Monday, 15 August 2005
Hotel Customer Loyalty Drops for First Time Since 9-11
New measure of guest problems show that hotel staff have biggest impact on loyalty.
Monday, 08 August 2005
Price Tops Customer Satisfaction (UK)
The survey found that UK consumers are primarily looking for price satisfaction.
Monday, 08 August 2005
Service with a Smile--and Personalized
To achieve differentiation and quality customer service, both strategically and through execution, retailers must embrace four imperatives.
Monday, 08 August 2005
Customer Service Is Key to Developing Trust, Relationships, Sales
They view customer service as an integral part of their overall marketing strategy and as a genuine business skill.
Monday, 08 August 2005
Increased Focus on Customer Satisfaction
The telecom industry of today is shifting from the mass-market land grab for customers to a focus on customer satisfaction. They want their service and their brand to be king.
Monday, 01 August 2005


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