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The Financial Supervisory Service (FSS) announced the result of its customer service evaluations of 72 financial institutions in the first half of this year, with its assessment focused on how financial firms handled complaints from customers. |
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Tuesday, 20 September 2005 |
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"I have been saying this for months, but this underscores the point: Customer service is our number one priority, and adjusting to fit the needs of our customer is making us a better organization." |
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Monday, 19 September 2005 |
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Only 14% of public and private sector organizations have completely accurate customer data and 73% recognize that the data inaccuracy affects their bottom line. |
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Monday, 19 September 2005 |
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Despite improvements in technology and the ability to contact services and institutions at almost any time of the day, the survey shows most Americans believe technology can actually hinder customer service rather than solve problems. |
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Monday, 19 September 2005 |
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It is not so much that service is broken as it is the lack of passion and focus behind it that is missing. I do not think budgets are trimmed. I think they are misaligned. |
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Friday, 16 September 2005 |
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Last May I was asked by an Eastern upstart magazine, What is wrong with Customer Service (is it diminished or trimmed out of budgets)?" |
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Friday, 16 September 2005 |
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Bulldog, the broadband internet arm of Cable & Wireless, is being investigated by the telecoms regulator over the quality of its customer service after a flood of complaints. |
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Wednesday, 07 September 2005 |
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Personal relationship with pharmacist and customer service result in highest customer satisfaction ratings. |
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Wednesday, 07 September 2005 |
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Not only does customer service in Bermuda appear to be getting worse -- but shoppers are also being denied their rights by shopkeepers unaware of the law. |
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Tuesday, 06 September 2005 |
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Walker defines truly loyal customers as those who not only intend to continue relationships with them in the future, but also have positive attitudes toward their companies. Other loyalty categories, broken down by sector in this study, include accessible, trapped, and high-risk. |
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Tuesday, 06 September 2005 |
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| Results 831 - 840 of 876 |
