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In an attempt to take care of the concerns of travelers, Travelocity has announced initiatives such as hourly updates that include any information that might impact travel plans this holiday season, allowing consumers to plan, book and get to and from the airport |
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Thursday, 10 November 2005 |
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In a survey of 50 of its blue-chip customers, the Art Technology Group Inc. (ATG) has found that more than 75% say that inadequate information in commerce, marketing and service organizations is hampering their ability to deliver satisfying and profitable customer experiences. |
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Wednesday, 09 November 2005 |
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In the survey, 30% of the 1,001 people questioned cited being contacted too often as the most annoying form of marketing - even above being called at a bad time or being contacted by a pre-recorded voice message. |
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Tuesday, 08 November 2005 |
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They have made their lists and are checking them twice. This is what shoppers in the 20th Anniversary Holiday Mood Survey asked for -- they want great service. |
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Wednesday, 02 November 2005 |
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Other customers will get individual compensation. Bulldog will provide Ofcom with customer service reports for the next six months. |
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Friday, 21 October 2005 |
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As consumers we all expect good customer service. The only difference is how high are the expectations of each individual. |
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Thursday, 20 October 2005 |
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Ken Dawson of Tecaz said: "I unreservedly accept the criticism of the customer service area and apologise for the present condition it is in." |
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Wednesday, 19 October 2005 |
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Is poor customer service becoming more common, or is this simply an example of how whining always rises to the top in America? |
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Tuesday, 18 October 2005 |
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Yahoo tops the list of major web mail providers in customer satisfaction, according to a new survey, as e-mail for online consumers become as important as a phone number for communications. |
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Friday, 14 October 2005 |
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Reseachers found that airing popular songs in shops led to significantly higher customer satisfaction levels. Queues were perceived to be shorter, customer service better and the overall store environment significantly higher in shops that played music. |
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Thursday, 13 October 2005 |
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