Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
According to the latest findings of the American Customer Satisfaction Index (ACSI) special report on the online performance of the federal government, the e-government.
More retail companies want to participate in the Customer-Centric Initiative to improve their service standards. Second Minister for Trade and Industry Vivian Balakrishnan revealed that 10 more companies are interested in doing so.
Online shoppers spent $10.2 billion on clothes in 2004, an increase of 24% over 2003, but poor fit is the leading reason for returns. . . So online retailers are finding new ways to ensure proper fit, which in turn increases customer satisfaction and brand loyalty.
