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Even with billions of dollars spent each year on marketing, all it takes is one bad customer service experience to alienate potential clients. |
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Tuesday, 13 December 2005 |
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A nationally known retailer had discovered that it was loosing market share to the Darth Vader of mass merchandising. After conducting a marketing research survey this company found that two immediate improvements had to be made. |
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Tuesday, 13 December 2005 |
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Let us discuss an appropriate topic for this time of year: customer service, or the lack thereof. Companies always talk up their high levels of customer service. I wish I knew why. For the most part, it is lousy ... and getting worse. |
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Monday, 12 December 2005 |
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This holiday season, online sales are expected to reach an all time high, which means retailers need to ensure customers have a convenient shopping experience, from start to finish. A majority of direct shoppers agree that a convenient returns process is a critical factor when deciding where to make a purchase. |
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Monday, 12 December 2005 |
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O2 has beaten six of its high street competitors to top a consumer satisfaction poll. Store staff and promotions were the two most important factors driving customer satisfaction. |
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Wednesday, 07 December 2005 |
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During the week of November 28 to December 4, customer satisfaction with retail websites remained at a relatively strong 78 of 100 points. |
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Wednesday, 07 December 2005 |
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When consumers have bad experiences, the brand and bottom line suffer. |
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Tuesday, 06 December 2005 |
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Well, here we are in the major shopping season. What is important to us, I think, is the level of customer service available. I hope you do not have high hopes. |
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Tuesday, 06 December 2005 |
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Sabio, the innovative contact centre services and solutions company, has announced that Meeting Customer Expectations will be the key issue for contact centres in 2006. According to Founding Director, Adam Faulkner: We are going to see a significant shift next year with contact centres moving their focus from internal functionality to enabling the processes that can actually help them. |
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Tuesday, 06 December 2005 |
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Banks need to do a better job of making consumers aware of online payment options and benefits. |
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Monday, 05 December 2005 |
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| Results 791 - 800 of 876 |
