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With Christmas just around the corner, Lands' End maintains its superior customer service, with live customer service representatives answering phones within three rings -- no phone tree, no dialing zero, no waiting on hold. |
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Thursday, 14 December 2006 |
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Although the American auto industry is experiencing some economic uncertainty, customers continue to positively rate their car-buying experience. Auto dealers are serving as the industry's "shock absorbers" to maintain balance in a turbulent marketplace. |
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Wednesday, 13 December 2006 |
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With this year's holiday shopping season in full swing, retailers are making every effort to attract consumer spending dollars. According to the fourth annual consumer returns survey a convenient returns process can offer retailers the competitive edge they need to boost holiday sales. |
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Wednesday, 13 December 2006 |
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There is a new philosophy taking hold. The focus is on leaving customers satisfied because happy customers tend to buy more products or recommend a company’s product or service to others. That may seem rather obvious — indeed, you might have explained that with some exasperation to a call center employee — but companies are now embracing it. |
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Wednesday, 13 December 2006 |
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Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money, and recommend your business to their friends. |
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Tuesday, 12 December 2006 |
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Listening and attention to detail are keys to winning new subscribers and keeping competitors at bay. |
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Monday, 11 December 2006 |
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Great customer service can be just a few mouse clicks away. |
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Thursday, 07 December 2006 |
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It's a philosophy involving low-cost or no-cost tactics that small retailers, in particular, have to adopt in order to compete. Because budgets are tight for smaller businesses, any and all ideas have to be considered. |
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Thursday, 07 December 2006 |
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There is a gap between what organizations realize is important about customer experience and what they are actually doing in practice. |
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Thursday, 07 December 2006 |
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No one likes to wait for customer service on the telephone while listening to elevator music, especially during the holidays. |
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Thursday, 07 December 2006 |
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