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Results of a nationwide survey showed that Publix leads the pack of supermarket operators in the eyes of customers, when it comes to the level of service it provided in 2006. |
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Tuesday, 02 January 2007 |
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After the pressures of holiday travel and partying are over, there is a tendency for F&B and hotel workers to sit back and breathe a collective sigh of relief. |
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Wednesday, 27 December 2006 |
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In the last week or so, people all over the world began compiling their New Year's resolutions. Traditionally these resolutions are about self-improvement and include promises to exercise more, eat healthier, lose weight, stop smoking, cut back on alcohol, and spend more time with family and friends. |
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Wednesday, 27 December 2006 |
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This is the Christmas story that takes place after the presents are unwrapped and you've got that gizmo you've been pining for.
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Wednesday, 27 December 2006 |
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As promises were broken and deadlines passed, it became more and more obvious that developing customer loyalty was at the bottom of his agenda. And why not? |
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Tuesday, 26 December 2006 |
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Economic soothsayers are closely watching 2006 holiday sales figures to gauge the strength of the economy. But sales are not the only figure experts should be watching. They also should be looking at the amount of goods returned for refunds. |
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Tuesday, 26 December 2006 |
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Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts |
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Friday, 22 December 2006 |
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As the online holiday shopping season kicks into full gear, customer satisfaction with the e-retail experience dipped slightly |
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Tuesday, 19 December 2006 |
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Citizen satisfaction with the federal government hit an eight-year high, according to the annual federal government report from the American Customer Satisfaction Index (ACSI). |
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Monday, 18 December 2006 |
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November and December pass in a blur to most people in service industries. However, the New Year offers an opportunity to reflect on customer service practices and resolve to make improvements. |
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Thursday, 14 December 2006 |
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