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We all know that customer service is important. Serve customers well, and they're likely to keep coming back or even tell their friends. Treat them poorly, and plenty of people will hear about it. To that end, here are a few companies recently singled out as among the best and worst in customer service. |
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Thursday, 01 February 2007 |
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Are you building brand loyalty or customer loyalty? Is your communication over-promising thus damaging customer satisfaction? What is the role of price in building – or destroying – loyalty? |
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Wednesday, 31 January 2007 |
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Ritz-Carlton edged out Small Luxury Hotels and Mandarin Oriental as the brand that delivers the best customer experience in the 2007 Luxury Hotels & Resorts Luxury Customer Experience Index (LCEI) survey. |
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Wednesday, 31 January 2007 |
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Big U.S. airlines are not living up to their promises to consumers, the Department of Transportation's Inspector General office has concluded. |
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Tuesday, 30 January 2007 |
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While e-commerce sales for the 2006 holiday increased by 26% from the previous year totaling $24.6 billion, online sales still only account for 6% of total holiday retail sales. |
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Tuesday, 30 January 2007 |
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Becoming customer focused is critical in today’s competitive retail industry. The starting point for this transformation is leveraging customer data across the company. To achieve this goal, integration of your business processes and technology is essential. |
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Thursday, 25 January 2007 |
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A satisfied insurance customer isn't necessarily a loyal one, according to the first World Insurance Report, a groundbreaking international study of over 10,000 insurance customers |
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Tuesday, 23 January 2007 |
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Dimension Data announced that the satisfaction quotient of contact center customers may be going down hill from a year ago. |
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Monday, 22 January 2007 |
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When customers can easily comparison shop online with a few mouse clicks, the notion of loyalty seems almost old fashioned. Your best customers are someone else's most sought-after prospects. |
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Friday, 19 January 2007 |
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While realizing that search has been a great vehicle for increasing travel planning (seven in 10 trips begin with search), most travel providers would agree that search has done little to instill consumer loyalty. |
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Friday, 19 January 2007 |
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