|
A disgruntled columnist, after having no luck buying a desk, urges companies to focus on face-to-face service rather than online purchases |
|
Tuesday, 30 October 2007 |
|
|
Maybe all the hubbub about flight delays and shoddy service is beginning to register with the USA's big airlines. |
|
Wednesday, 24 October 2007 |
|
|
Humans matter. Locked in a pitched battle with Blockbuster in the online DVD rental business, Netflix decided it needed a standout customer service offering. Going against established wisdom, Netflix decided to ditch its impersonal e-mail customer support in July in favor of all human-to-human interaction. |
|
Monday, 22 October 2007 |
|
|
The problem with some customer service training is that the service is only smile deep. You’ve probably patronized some places — but not for long — where the employees were surly or inattentive. And you’ve probably been a customer at places where customer service training clearly was emphasized. |
|
Tuesday, 09 October 2007 |
|
|
A recently released nationwide study gives financial services giant ING and automaker Honda top ranking based upon customer brand experience. Toyota, Volkswagen, Southwest Airlines, Radisson, GM, Hyatt, Westin and The Home Depot rounded out the top 10 brands with the best customer experience. |
|
Wednesday, 03 October 2007 |
|
|
Quick -- which service providers give you the least trouble? Do you give higher marks to your banker or your home improvement contractor? Are you more satisfied by your doctor or your Internet service provider? |
|
Tuesday, 02 October 2007 |
|
|
Today's world is filled with savvy consumers. They know how to find the best deals. They're up on all the latest trends. If there's a hot new product on the market, they don't want to miss it. (Remember, those iPhone lines!). |
|
Tuesday, 02 October 2007 |
|
|
Between security queues and baggage delays, passengers have a miserable time of it these days. Customer service is one area where you might expect a little TLC. No such luck, reports Charles Starmer-Smith. |
|
Monday, 01 October 2007 |
|
|
Wal-Mart has you beat on price, Whole Foods on selection and Starbucks on ... well, sheer force of habit at this point. A small fry's best weapon: customer service. |
|
Monday, 01 October 2007 |
|
|
Customer service is one of the key areas where even the smallest business can gain an edge over big competition. In fact, the latest surveys indicate that many customers choose to do business with smaller firms precisely because they expect to be treated better. |
|
Friday, 28 September 2007 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 71 - 80 of 600 |
