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I always encourage our managers and team members to think outside of the box when it comes to customer service, to go beyond what customers traditionally expect. |
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Monday, 10 July 2006 |
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Some customer service representatives are fighting back by starting their own sites to complain about annoying customers. |
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Monday, 10 July 2006 |
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Although consolidation is a trend among banks large and small nationwide, "there is plenty of evidence that small banks are holding their own," said Richard A. Brown, an FDIC economist. |
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Friday, 07 July 2006 |
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If you stay at the Ritz or buy a top-of-the-line Mercedes, you usually get treated pretty well. But when it comes to the more mundane purchases in life, most of us find ourselves wading through voicemail or Internet hell anytime we need help. |
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Wednesday, 28 June 2006 |
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Not many people think of going to the dentist as a pleasant experience, but almost 62% of consumers think dentists provide a good or excellent level of customer service second only to pharmacists. |
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Wednesday, 28 June 2006 |
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In an apology to thousands of AirTran Airways passengers delayed for hours Tuesday by a computer glitch, the company said it is sending each of them a $100 travel voucher. |
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Tuesday, 27 June 2006 |
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The Internet provider certainly isn't alone in its zeal to keep customers, but now its persistence has been caught on tape. |
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Friday, 23 June 2006 |
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More time is spent in stressful work. We have less time for leisure. Standards are changing. Aging baby boomers want to enjoy work; they demand service. The ever-growing demand for more customer service focuses us on gaining the edge. Smart entrepreneurs treat customers more than right. And managers need to become "trainers" of customer service. |
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Wednesday, 21 June 2006 |
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Government Web sites hit an all-time high in the second quarter of 2006 on a four-year-old customer satisfaction index, after a slight drop in the previous quarter, measurements show. |
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Wednesday, 21 June 2006 |
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Americans’ appetite for luxury and the corresponding impact on the upscale retail market is capturing plenty of attention these days, with several upscale retailers reporting record sales. |
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Wednesday, 21 June 2006 |
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