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A national, independent survey among users of online chat for customer service found that two-thirds of the people who use online chat for customer service have had a positive experience versus using the telephone for customer service. |
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Wednesday, 09 August 2006 |
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We all want to believe that the last thing a business owner wants is to hear from an unhappy customer. |
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Wednesday, 09 August 2006 |
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Discover® Card today released the results of its Customer Service Survey, which revealed new insights into how consumers use customer service, and how they rate the quality of customer service across industries. |
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Wednesday, 09 August 2006 |
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Too long wait lines is a problem lots of businesses would like to have. The problem at Starbucks isn't that customer service is poor, but that it's too good. |
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Friday, 04 August 2006 |
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In response to my caught-on-tape customer service nightmares involving T-Mobile, Ticketmaster, and Bank of America, several ZDNet readers asked that I not focus just on the negative and to look for some positive stories as well. |
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Friday, 04 August 2006 |
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Instead of trying to seek out that extra penny (or $10 per ticket in my case) companies should be trying to earn money by offering better service. |
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Friday, 04 August 2006 |
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Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales. |
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Thursday, 03 August 2006 |
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In case you forget, there was a time when customer service and customer satisfaction were goals to be strived for. Now there are departments and teams. And buttons to be pressed, and pressed, and pressed, until you get another recording. |
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Thursday, 03 August 2006 |
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There isn't one, except that when it comes to content, there are certain things that Internet users are willing to pay for in either money or information, and certain things they aren't. The trick for finding which is which lies solely in trial and error. |
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Thursday, 03 August 2006 |
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Online customer service from Britain’s banks has sunk to an all time low. According to a recent survey, half of the major banks were unable to answer a single one of ten basic customer questions asked via their websites. |
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Wednesday, 02 August 2006 |
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