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Customer service, if it is done right, should not restrict you to a particular channel, but should be a veritable menu of options |
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Thursday, 24 August 2006 |
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The image any customer has of your business is critical enough to make or break it. To truly be considered a professional, you need to have a great deal of knowledge, experience in your field and you must conduct business in a professional manner. |
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Tuesday, 22 August 2006 |
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The American Customer Satisfaction Index (ACSI) rose for a fifth consecutive quarter to its highest level since 2004. The report shows customer satisfaction for PCs and American auto manufacturers has risen, while has Yahoo sliped in its quest to catch Google. |
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Thursday, 17 August 2006 |
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The battery recall, which may cost Dell as much as $200 million and will affect 4.1 million laptops, could turn into a customer relations bonanza, if customers find the recall process easy and fast. |
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Wednesday, 16 August 2006 |
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So it’s always been curious to me that these two industries have such different views of customer service. We even call them different things: our welcomed “guest” is the airlines’ nameless “passenger.” |
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Monday, 14 August 2006 |
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Consumers are turned off by automated phone services and being put on hold, according to a new study. |
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Monday, 14 August 2006 |
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It's a fine line between keeping up a solid relationship with your customers and potential leads and inundating them with sales calls and marketing materials that eventually annoy them so much they vow never to do business with you again. |
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Monday, 14 August 2006 |
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Once upon a time, unhappy customers had little leverage against big companies and their poor customer-service procedures, but now complaining on the Internet brings action via some new approaches. |
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Monday, 14 August 2006 |
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TD Banknorth is among the banks working to improve answers to common customer queries. The first step is updating the questions themselves. |
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Friday, 11 August 2006 |
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Tips from an insider on what works and what doesn’t when you phone for help. |
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Friday, 11 August 2006 |
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