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Customer-service conversations provide marketing insight. |
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Tuesday, 05 September 2006 |
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To understand why the world’s largest personal-computer maker, Dell, is facing its worst crisis in years, consider how Chris Conroy recently bought his laptop computer. |
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Thursday, 31 August 2006 |
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Home Depot has rolled out a steady stream of attempts to juice up customer service in its cavernous stores — self-checkouts, huge cash awards, even orange rubber bracelets designed to inspire its orange-aproned crew. |
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Thursday, 31 August 2006 |
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I'm still confused by what I see as a general lack of customer service, in a world where the customer is no longer "always right." What has happened to change this long-standing sentiment in the business world? |
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Wednesday, 30 August 2006 |
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When we surveyed our subscribers about their banking habits, they reported high levels of overall satisfaction with many institutions, reflecting the industry's new emphasis on convenience and customer service. |
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Monday, 28 August 2006 |
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Amazon.com emerged as No. 1 in customer experience in electronics, as well as in books and music. L.L. Bean claimed the coveted top spot in the apparel sector. |
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Thursday, 24 August 2006 |
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No matter how mighty an organization is, or how fruitful or long-term a customer’s relationship with that organization is, sometimes it’s the smallest thing that breaks that relationship; maybe for only one day, maybe irreparably. |
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Thursday, 24 August 2006 |
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It is much easier to keep a customer than to find a new one. That is one underpinning principle of the Business Builders program as managed by the Economic Development Authority of Western Nevada. |
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Thursday, 24 August 2006 |
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Do you think Comcast Corp.'s customer service isn't up to snuff? You're not alone. The company ranked below average this year in customer satisfaction in all four regions of the country where consumers were surveyed. |
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Thursday, 24 August 2006 |
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Many businesses still pay lip service to the old philosophy of “the customer is king”. Yet, with increased competitive activity in all business sectors from national and international forces and the sophisticated customer that has emerged makes customer service not only a necessity but also a must if the business is to survive in the long term. |
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Thursday, 24 August 2006 |
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