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Here's a shocker for traditional brick-and-mortar merchants: Online behemoth Amazon.com took the top spot in a national study of retailers with the best customer service. |
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Thursday, 02 November 2006 |
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Everyone has a bad-service story, both minor and major. Here are some of my top suggestions for companies. |
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Wednesday, 01 November 2006 |
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Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. |
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Wednesday, 01 November 2006 |
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The customer is always wrong. While businesses dare not say that aloud, customers have little trouble getting that message when things go wrong. They see it in inattentive clerks. They hear it in unreturned phone calls. And they feel it in inflexible corporate policies. |
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Tuesday, 31 October 2006 |
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I awoke this morning to a few inches of snow on the ground. Nothing unusual here in Colorado, but as it so happened the snow must have caused some problems in my internet connection. |
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Friday, 27 October 2006 |
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In insurance, as in every industry, there will always be new trends. New trends always have both a positive and a negative side. Learning to capitalize on this knowledge will always give you an edge on your competition. Understanding your clients and how they embrace these trends is imperative in developing your service philosophy. |
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Friday, 27 October 2006 |
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With every tenth car wash, you get one free. Or fly so many miles and get a free ticket. These are forms of loyalty programs businesses small and large use in an effort to keep customers coming back. Forget about it, they don’t really work like you think. |
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Tuesday, 24 October 2006 |
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Health insurance is central to the physical and financial health, not to mention the peace of mind, of the lion's share of the U.S. workforce. In 2005, 60 percent of all Americans, about 150 million people, received health insurance through their employers. |
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Monday, 23 October 2006 |
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The importance of the customer in the IT services environment puts satisfaction at the core of delivery value. |
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Thursday, 19 October 2006 |
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Online banking is the preferred and most widely used banking method for Canadians, but face-to-face service remains the key driver of customer satisfaction, according to a study. |
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Wednesday, 18 October 2006 |
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