Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Direct from the why-did they not-think-of-this-sooner department comes the news that Mercedes-Benz Australia will launch a new customer service concept.
Modern customer service facilities known as Citizen Reception Offices are being established throughout the country with the purpose of improving the effectiveness and efficiency of local government institutions.
The recent run-in of Oprah Winfrey with a Parisian shopkeeper at the famous Hermes store is a perfect example of the old clich? that it takes twice as much effort to win back a dissatisfied customer as it does to gain a new one.
A recent analysis by Frost & Sullivan, North American Collision Replacement Body Panel Aftermarket, selected ADP Claims Services Group as the recipient of the 2005 Customer Service Leadership Award for demonstrating exceptional ability in responding to expressed and unexpressed needs of a client.
