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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMERS
Dell Without a 'Care' in the World
Dell customers are lamenting about the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum.
Tuesday, 19 July 2005
Causal Research Has Edged Out Descriptive Satisfaction Research
Companies today want more than a satisfaction score; they want to know "why" - what drives and determines those numbers.
Tuesday, 19 July 2005
Behind The Numbers: Customer Satisfaction Not a BPO Priority
When deciding whether it pays to outsource business processes, you would think that the impact on customer satisfaction would be a key indicator.
Tuesday, 19 July 2005
Satisfying Customers
Organizations that want to achieve high levels of customer satisfaction should focus on their systems, structure and company culture.
Tuesday, 19 July 2005
Over 25% Of Canadians Would Shop at Stores with Self-Checkout
Consumers want a growing range of self-service devices aimed at delivering faster, more convenient service.
Tuesday, 19 July 2005
WhatInvestment Reveals Winner of Best Customer Service Provider
Readers of WhatInvestment magazine have voted Alliance and Leicester the Best Customer Service Provider.
Tuesday, 05 July 2005
Devilishly Clever Customer Service from Mercedes-Benz
Direct from the why-did they not-think-of-this-sooner department comes the news that Mercedes-Benz Australia will launch a new customer service concept.
Friday, 01 July 2005
USAID Brings Customer Service to Tripoli
Modern customer service facilities known as Citizen Reception Offices are being established throughout the country with the purpose of improving the effectiveness and efficiency of local government institutions.
Friday, 01 July 2005
Only Thing Worse Than an Upset Customer is if She is Oprah
The recent run-in of Oprah Winfrey with a Parisian shopkeeper at the famous Hermes store is a perfect example of the old clich? that it takes twice as much effort to win back a dissatisfied customer as it does to gain a new one.
Friday, 01 July 2005
ADP Claims Services Group Receives Award for Customer Service Leadership
A recent analysis by Frost & Sullivan, North American Collision Replacement Body Panel Aftermarket, selected ADP Claims Services Group as the recipient of the 2005 Customer Service Leadership Award for demonstrating exceptional ability in responding to expressed and unexpressed needs of a client.
Tuesday, 28 June 2005


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