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As the online holiday shopping season kicks into full gear, customer satisfaction with the e-retail experience dipped slightly |
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Tuesday, 19 December 2006 |
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Citizen satisfaction with the federal government hit an eight-year high, according to the annual federal government report from the American Customer Satisfaction Index (ACSI). |
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Monday, 18 December 2006 |
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November and December pass in a blur to most people in service industries. However, the New Year offers an opportunity to reflect on customer service practices and resolve to make improvements. |
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Thursday, 14 December 2006 |
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With Christmas just around the corner, Lands' End maintains its superior customer service, with live customer service representatives answering phones within three rings -- no phone tree, no dialing zero, no waiting on hold. |
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Thursday, 14 December 2006 |
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Although the American auto industry is experiencing some economic uncertainty, customers continue to positively rate their car-buying experience. Auto dealers are serving as the industry's "shock absorbers" to maintain balance in a turbulent marketplace. |
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Wednesday, 13 December 2006 |
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With this year's holiday shopping season in full swing, retailers are making every effort to attract consumer spending dollars. According to the fourth annual consumer returns survey a convenient returns process can offer retailers the competitive edge they need to boost holiday sales. |
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Wednesday, 13 December 2006 |
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There is a new philosophy taking hold. The focus is on leaving customers satisfied because happy customers tend to buy more products or recommend a company’s product or service to others. That may seem rather obvious — indeed, you might have explained that with some exasperation to a call center employee — but companies are now embracing it. |
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Wednesday, 13 December 2006 |
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Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money, and recommend your business to their friends. |
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Tuesday, 12 December 2006 |
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Listening and attention to detail are keys to winning new subscribers and keeping competitors at bay. |
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Monday, 11 December 2006 |
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Great customer service can be just a few mouse clicks away. |
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Thursday, 07 December 2006 |
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