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Despite improvements in technology and the ability to contact services and institutions at almost any time of the day, the survey shows most Americans believe technology can actually hinder customer service rather than solve problems. |
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Monday, 19 September 2005 |
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It is not so much that service is broken as it is the lack of passion and focus behind it that is missing. I do not think budgets are trimmed. I think they are misaligned. |
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Friday, 16 September 2005 |
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Last May I was asked by an Eastern upstart magazine, What is wrong with Customer Service (is it diminished or trimmed out of budgets)?" |
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Friday, 16 September 2005 |
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Bulldog, the broadband internet arm of Cable & Wireless, is being investigated by the telecoms regulator over the quality of its customer service after a flood of complaints. |
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Wednesday, 07 September 2005 |
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Personal relationship with pharmacist and customer service result in highest customer satisfaction ratings. |
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Wednesday, 07 September 2005 |
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Not only does customer service in Bermuda appear to be getting worse -- but shoppers are also being denied their rights by shopkeepers unaware of the law. |
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Tuesday, 06 September 2005 |
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Walker defines truly loyal customers as those who not only intend to continue relationships with them in the future, but also have positive attitudes toward their companies. Other loyalty categories, broken down by sector in this study, include accessible, trapped, and high-risk. |
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Tuesday, 06 September 2005 |
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The decision to make non-essential purchases has been known to be directly related to the level of customer service a shopper receives. The availability of a sales associate to answer a question, or to simply ring a sale, often makes the difference between buying and not buying for the consumer. |
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Tuesday, 06 September 2005 |
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"In pretty much any other industry segment, you can say, Here is a company that is the best at something," says Serguei Netessine, Wharton professor of operations and information management. "But in retailing, there is no clear company to follow. There is no Toyota in retailing." |
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Friday, 02 September 2005 |
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A Web diary of complaints by a PC-owner about customer service has yielded heavy traffic and some near-contrition from the maker. |
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Wednesday, 31 August 2005 |
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