Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
According to the latest findings of the American Customer Satisfaction Index (ACSI) special report on the online performance of the federal government, the e-government.
More retail companies want to participate in the Customer-Centric Initiative to improve their service standards. Second Minister for Trade and Industry Vivian Balakrishnan revealed that 10 more companies are interested in doing so.
Online shoppers spent $10.2 billion on clothes in 2004, an increase of 24% over 2003, but poor fit is the leading reason for returns. . . So online retailers are finding new ways to ensure proper fit, which in turn increases customer satisfaction and brand loyalty.
The Financial Supervisory Service (FSS) announced the result of its customer service evaluations of 72 financial institutions in the first half of this year, with its assessment focused on how financial firms handled complaints from customers.
"I have been saying this for months, but this underscores the point: Customer service is our number one priority, and adjusting to fit the needs of our customer is making us a better organization."
Only 14% of public and private sector organizations have completely accurate customer data and 73% recognize that the data inaccuracy affects their bottom line.
