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This holiday season, online sales are expected to reach an all time high, which means retailers need to ensure customers have a convenient shopping experience, from start to finish. A majority of direct shoppers agree that a convenient returns process is a critical factor when deciding where to make a purchase. |
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Monday, 12 December 2005 |
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O2 has beaten six of its high street competitors to top a consumer satisfaction poll. Store staff and promotions were the two most important factors driving customer satisfaction. |
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Wednesday, 07 December 2005 |
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During the week of November 28 to December 4, customer satisfaction with retail websites remained at a relatively strong 78 of 100 points. |
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Wednesday, 07 December 2005 |
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When consumers have bad experiences, the brand and bottom line suffer. |
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Tuesday, 06 December 2005 |
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Well, here we are in the major shopping season. What is important to us, I think, is the level of customer service available. I hope you do not have high hopes. |
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Tuesday, 06 December 2005 |
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Sabio, the innovative contact centre services and solutions company, has announced that Meeting Customer Expectations will be the key issue for contact centres in 2006. According to Founding Director, Adam Faulkner: We are going to see a significant shift next year with contact centres moving their focus from internal functionality to enabling the processes that can actually help them. |
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Tuesday, 06 December 2005 |
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Banks need to do a better job of making consumers aware of online payment options and benefits. |
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Monday, 05 December 2005 |
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Analysts say retailers risk losing billions in sales as customer service dips closer to Christmas. |
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Friday, 02 December 2005 |
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"The golden age of the friendly and knowledgeable shop assistant is over, according to new research which suggests shop staff have become ruder and more ignorant over the last decade. |
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Wednesday, 30 November 2005 |
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"LG tops the wireless device customer satisfaction index on both sides of the Atlantic, with an 80 percent satisfaction rating in the U.S. and an impressive 86 percent score in Western Europe," said Paul Brown, a wireless analyst at Strategy Analytics. |
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Tuesday, 29 November 2005 |
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| Results 531 - 540 of 613 |
