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Retail online customer service teams deal with 80% of customer email queries within 24 hours - unless it is Christmas. |
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Wednesday, 21 December 2005 |
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Some organizations have come to the realization that to differentiate themselves from the competition, extraordinary customer service has to become the norm. |
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Tuesday, 20 December 2005 |
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What do your customers think? Do you know at the beginning of the selling process that your customer is going to be satisfied? The experience that your customer has with your company has more to do with your behavior towards them than anything else. |
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Tuesday, 20 December 2005 |
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With new customers so hard to find, it?s not a good idea to tick off the ones who do stroll into your store. Yet that apparently is what Sprint Nextel Corp., Verizon Wireless and other major cell phone companies have been doing all too often. |
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Monday, 19 December 2005 |
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Now online retailers are turning their focus from technical issues to customer service. The Internet makes it easy for shoppers to find the lowest price. |
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Wednesday, 14 December 2005 |
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December is the perfect month for us to stop in our sleigh tracks and re-examine our customer service policy. |
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Wednesday, 14 December 2005 |
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After years of touting their networks, mobile-phone companies are trying a new tactic to keep customers: being nice. The four biggest wireless providers are polishing their manners in the wake of customer satisfaction surveys that rank them below health maintenance organizations and cable-TV companies. |
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Tuesday, 13 December 2005 |
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Even with billions of dollars spent each year on marketing, all it takes is one bad customer service experience to alienate potential clients. |
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Tuesday, 13 December 2005 |
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A nationally known retailer had discovered that it was loosing market share to the Darth Vader of mass merchandising. After conducting a marketing research survey this company found that two immediate improvements had to be made. |
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Tuesday, 13 December 2005 |
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Let us discuss an appropriate topic for this time of year: customer service, or the lack thereof. Companies always talk up their high levels of customer service. I wish I knew why. For the most part, it is lousy ... and getting worse. |
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Monday, 12 December 2005 |
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