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The Department of Business and Professional Regulation has extended its hours to improve customer service, it said. |
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Tuesday, 28 March 2006 |
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Since 2000, the number of sites meeting a 24 hour threshold for email response continues to decrease. In fact, only 45% of sites resolved email inquiries within 24 hours. The most significant trend, however, is that 39% of sites took three days or longer to reply or did not respond at all. The number of these sites has grown 7% year over year from 2000 to 2005. |
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Monday, 27 March 2006 |
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The American Customer Satisfaction Index (ACSI) advances for the third consecutive quarter, led by Target, Kohl’s, Amazon, J.C. Penney, and Costco. The Index is up 0.4% over the previous quarter to an aggregate score of 73.5. However, it remains slightly below the score for the final quarter of 2004, which was 73.6. |
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Thursday, 23 March 2006 |
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Ours is a service company. We've been preparing to go for the Baldrige Quality Award. For the past three years we've had an annual customer satisfaction survey as part of the requirements for the award. We also put in place last year a customer loyalty program. At our last board meeting, a new director asked about the relationship between the two. |
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Thursday, 23 March 2006 |
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"Customer service is NOT dead in Pinellas County!" wrote Anna Dobbs of Pinellas Park in response to our request for readers' stories of good customer service. Judging from the overwhelming response we received, Dobbs isn't the only reader who feels that way. |
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Thursday, 23 March 2006 |
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Businesses facing competition in Fiji are realising the importance of customer service, says a business management educator. Meriam Attalla said companies were beginning to realise that customer service was an essential part of running businesses. "There has been a huge improvement in companies that are facing competition," Ms Attalla said. |
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Tuesday, 14 March 2006 |
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In a move the company says aims to improve how it responds to the needs of their users, Microsoft announced a recent restructuring of its Customer Service organization that merges it with the venerable Product Support Services unit |
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Monday, 20 February 2006 |
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There is a gap between what customers expect from companies that sell them complicated digital machines, and what companies feel they need to do in order to insure that those machines are profitable. With the iPod, however, Apple has taken this gap and turned it into a chasm. |
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Monday, 20 February 2006 |
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Minister of State, Senator John Williams is reminding Barbadians that the quality of customer service in Barbados stands or falls on the type of service delivered in the public sector. |
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Monday, 20 February 2006 |
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Companies are alienating consumers with shoddy customer service and unrelenting sales pitches, according to a report from the National Consumer Council. |
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Friday, 17 February 2006 |
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