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Up to 10% of customers voluntarily leave for the competition each year for better offerings and superior customer service, according to a Pricewaterhouse Coopers (PwC) poll on Asia's financial institutions. |
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Friday, 09 June 2006 |
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Coming this fall to a public school near you: A cheery greeting and a friendly smile at the door, helpful service over the phone, and an awareness that everyone who makes contact with a school deserves the best customer service possible. |
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Friday, 09 June 2006 |
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Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased. |
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Friday, 02 June 2006 |
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As its commanding lead over Hewlett-Packard Co. (HP) dissolves, Dell Inc. has turned to customer service to rescue its flagging PC sales. |
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Friday, 02 June 2006 |
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Your aim in giving your customers exceptional service is to make them say Wow! as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. |
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Wednesday, 31 May 2006 |
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It's the ultimate customer service nightmare: a simple phone call to the cable or power company leads to an endless automated menu and a long wait on hold. News 2 talked with a few people outside NES who really miss the ''human touch.'' So we wondered how long does it really take for the utilities to give you customer service? |
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Tuesday, 30 May 2006 |
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Hilton Hotels Corporation received the highest score for customer satisfaction among hotel companies rated by the American Consumer Satisfaction Index . |
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Saturday, 27 May 2006 |
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Keeping your summer cool with rising energy prices. Liz Crenshaw has a bunch of ideas to help you survive the heat. Then, customer satisfaction is on the rise. Liz Crenshaw has the details. And when it comes to satisfaction, which airlines and hotels perform best? Liz names the names. And surviving summer vacation, what to do when travel goes all wrong. |
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Thursday, 25 May 2006 |
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Customer satisfaction with the four big banks has fallen to its lowest level in three years with high fees the main gripe, according to a new survey. |
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Wednesday, 24 May 2006 |
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Verizon Wireless, the wireless industry leader in customer loyalty, announced today that the company has once again been recognized for its dedication to customer satisfaction, ranking in the top spot in the wireless phone service category in Brandweek magazine's 2006 Brand Keys Customer Loyalty Index. |
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Wednesday, 24 May 2006 |
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