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More time is spent in stressful work. We have less time for leisure. Standards are changing. Aging baby boomers want to enjoy work; they demand service. The ever-growing demand for more customer service focuses us on gaining the edge. Smart entrepreneurs treat customers more than right. And managers need to become "trainers" of customer service. |
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Wednesday, 21 June 2006 |
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Government Web sites hit an all-time high in the second quarter of 2006 on a four-year-old customer satisfaction index, after a slight drop in the previous quarter, measurements show. |
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Wednesday, 21 June 2006 |
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Americans’ appetite for luxury and the corresponding impact on the upscale retail market is capturing plenty of attention these days, with several upscale retailers reporting record sales. |
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Wednesday, 21 June 2006 |
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This is a golden age for consumers, right? It's the era that has spawned a 24/7 convenience economy dedicated to satisfying the time-pressed, hyper-informed, ever-demanding American public. But some companies haven't received that memo. |
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Monday, 12 June 2006 |
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U.S. households are increasingly subscribing to bundled services from telcos and cable providers; IDC sees the market doubling by 2010. |
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Friday, 09 June 2006 |
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Up to 10% of customers voluntarily leave for the competition each year for better offerings and superior customer service, according to a Pricewaterhouse Coopers (PwC) poll on Asia's financial institutions. |
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Friday, 09 June 2006 |
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Coming this fall to a public school near you: A cheery greeting and a friendly smile at the door, helpful service over the phone, and an awareness that everyone who makes contact with a school deserves the best customer service possible. |
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Friday, 09 June 2006 |
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Overall satisfaction among wireless mobile phone owners has increased 4% when compared to 2005, marking the second time customer satisfaction has increased. |
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Friday, 02 June 2006 |
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As its commanding lead over Hewlett-Packard Co. (HP) dissolves, Dell Inc. has turned to customer service to rescue its flagging PC sales. |
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Friday, 02 June 2006 |
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Your aim in giving your customers exceptional service is to make them say Wow! as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. |
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Wednesday, 31 May 2006 |
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