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No one wants to be viewed as a corporate "yes man" -- or woman -- but recent research suggests that, at times, most of us fit that bill. |
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Thursday, 14 September 2006 |
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A customer service push three years ago by The Home Depot Inc. was hailed as a much-needed change at the home improvement chain. Now, with the economy slowing, the company is again trying with an extra $350 million in changes at its stores. |
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Thursday, 14 September 2006 |
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While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction. |
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Thursday, 14 September 2006 |
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Despite an increasingly challenging new-home building market, characterized by record inventories, frequent order cancellations and rising interest rates, Pulte Homes and Centex Homes are able to make improvements in several markets as they continue to lead customer satisfaction rankings. |
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Wednesday, 13 September 2006 |
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The PC maker goes back to basics with its Dell 2.0 initiative, saying it will work to win back customers' loyalties and boost profitability. |
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Wednesday, 13 September 2006 |
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Retailers and consumer goods companies are not meeting shoppers' needs in two key areas - product selection and customer service. |
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Wednesday, 13 September 2006 |
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The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report. |
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Monday, 11 September 2006 |
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Achieving the highest quality customer service is an exercise in vigilance. Having the best people, cutting-edge technology and time-tested protocols is certainly helpful. True excellence, however, is not simply a one-time event. It requires a continuous process. |
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Wednesday, 06 September 2006 |
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Customer-service conversations provide marketing insight. |
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Tuesday, 05 September 2006 |
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To understand why the world’s largest personal-computer maker, Dell, is facing its worst crisis in years, consider how Chris Conroy recently bought his laptop computer. |
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Thursday, 31 August 2006 |
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