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This past week, "20/20" ran a segment on how people are fighting back against poor customer service, heavily featuring the Gawker Media consumer advocate blog Consumerist. |
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Tuesday, 17 October 2006 |
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Yahoo! Messenger ranks highest among primary instant messaging (IM) services, and Dogpile ranks highest among search engines in satisfying residential Internet service subscribers, according to the 2006 Residential Online Service Customer Satisfaction Study(SM). |
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Monday, 16 October 2006 |
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It's said nobody likes a complainer. I beg to differ. In customer service a complainer is doing you a favor. They are the extension of your research, testing and quality assurance departments. |
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Friday, 13 October 2006 |
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Baltimore and Washington, D.C., had the slowest wait times, while Phoenix and Portland, Ore., were the speediest. |
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Thursday, 12 October 2006 |
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There's a major disconnect between consumers and the businesses that compete for our hard-earned dollars. |
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Thursday, 12 October 2006 |
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This is a tough time to be a consumer. That may sound like a strange thing to say. After all, we live in a consumer-driven economy. |
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Thursday, 12 October 2006 |
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Looking for ways to beef up sales, Australian retailers are preparing customer loyalty and data mining systems to give them an unprecedented view of consumer shopping habits. |
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Thursday, 12 October 2006 |
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Smooth sailing…according to all of the call center reports, everything is running fine. So why are your customers not absolutely delighted with your service? |
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Monday, 09 October 2006 |
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The true test of greatness in providing great customer service comes in making the customer feel good when things go wrong. That takes foresight, planning and training and getting information to the right people at the right time. |
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Monday, 09 October 2006 |
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With growing evidence that the economy is slowing, many savvy small-business owners have adopted strategies that will help their companies weather a downturn. |
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Monday, 09 October 2006 |
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