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In order for employees to be fully engaged and successful, they need to be able to use their talents and skills at work, and customers need to know that they are appreciated and welcomed as individuals. |
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Friday, 09 April 2010 |
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The cell phone industry received the largest number of complaints in 2009 with 37,477, a 2.1% increase over last year. The cable & satellite TV industry ranked second with 32,616 complaints, an 8.7% increase over the previous year. |
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Friday, 09 April 2010 |
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The past two years have been a true test of many organizations’ commitment to customer service. When the economy falters, organizations are often forced to tighten their belts. |
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Friday, 09 April 2010 |
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Telephone company employees who call or are called by customers must, upon request, identify the city, state and country where they work, according to the legislation. If the employee is not in Connecticut, the customer can be transferred to a call center in the state "when possible," or if a call center exists. |
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Friday, 09 April 2010 |
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Here are seven tips for getting the process started of building customer loyalty in a big way. |
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Tuesday, 23 March 2010 |
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Are you building a business or just replacing new customers for those lost? |
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Tuesday, 23 March 2010 |
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The difference between poor customer service and great customer service is so small. Little things go so far. |
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Tuesday, 23 March 2010 |
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Customers have good memories. They will remember how they were treated long after they have forgotten about the recall. |
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Tuesday, 23 March 2010 |
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Are companies losing perspective? Is there more to making customers happy than counting Facebook Fans and Twitter followers? |
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Tuesday, 23 March 2010 |
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It’s never the manufacturing mistake, it’s the utterly appalling customer service that follows the manufacturing mistake. |
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Tuesday, 23 March 2010 |
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