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Park Plaza Hotels & Resorts, part of Minneapolis-based Carlson Hotels Worldwide, ranked number one in customer satisfaction for the Midscale Hotels with Food and Beverage Segment in the annual survey |
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Thursday, 01 March 2007 |
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The travel story du jour — for the last several jours, in fact — remains JetBlue Airways' operational and customer service meltdown in the wake of the Valentine's Day storm at its JFK homeport in New York City. |
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Thursday, 01 March 2007 |
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Organizations know they need to differentiate their customers and foster loyalty -- they're just not following that up with action, according to a recent report. |
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Wednesday, 28 February 2007 |
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Business Week’s first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway. |
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Tuesday, 27 February 2007 |
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Pacific Gas and Electric Company's business customers ranked the company's natural gas service highest among western utilities, according to the latest customer satisfaction study. Earning an overall customer satisfaction index score of 761 on a 1000-point scale, PG&E shared the highest ranking with one other company. |
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Friday, 23 February 2007 |
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Recent research illustrates that clients do not believe that they obtain good customer service. Clients believe that they deserve to obtain good customer service- and that are correct! Organizations exist because of clients. Simply put, lights to not turn on, computers do not computer and salaries do not get paid without a client! |
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Friday, 23 February 2007 |
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When I was a hot-headed 20-something, I returned a rental car to one of the national agencies. Dissatisfied about something, I stormed into the airport rental office, furiously paced in front of the desk, and loudly lambasted the agent. The next time I tried to rent a car from the company, no one would let me. |
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Thursday, 22 February 2007 |
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Customer satisfaction with the goods and services that Americans buy reached an all-time high in the fourth quarter of 2006, according to a report released today by the University of Michigan's American Customer Satisfaction Index (ACSI). |
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Tuesday, 20 February 2007 |
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Questions about the airline industry's ability to be its own customer watchdog have been raised anew after hundreds of passengers were kept for hours aboard JetBlue Airways' and other airliners' planes grounded at John F. Kennedy International Airport in New York by recent storm. |
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Monday, 19 February 2007 |
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The Market Metrix Hospitality Index, which is based on 35,000 consumer interviews conducted each quarter, includes a variety of measures about the hotel-reservation experience, both online and offline. This data provides special insight into the growing popularity of Web site usage and the satisfaction with the online experience. |
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Monday, 19 February 2007 |
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