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Yessiree Bob, individual customer solutions for individual customer problems, one by one we're going to get it right, cross our hearts hope to die. |
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Monday, 25 January 2010 |
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The recession and the recent holiday shopping crunch have brought further into focus the true importance of receiving good customer service. |
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Monday, 25 January 2010 |
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More than one in five people blamed poor customer service for switching to other firms in areas including finance, telecoms and utilities. |
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Monday, 25 January 2010 |
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Poor customer service has severely impacted a number of brands and spawned major losses and, in some cases, even resulted in shuttered operations. Finding out from customers exactly what it is they are looking for enables tailored campaigns and initiatives that understand and address specific needs. |
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Monday, 25 January 2010 |
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PR people, social media experts, marketing experts, not to mention lawyers, accountants, and consultants: do your long-term loyal clients get the worst treatment? Do they pay the highest rates? Do you take them for granted? |
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Monday, 25 January 2010 |
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It's harder for someone to put you off if you're polite, persistent and right there. It was useful to get a reminder of the effectiveness of face-to-face contact in the world of customer service. |
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Monday, 25 January 2010 |
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The Nov. 23 report by Auto Finance News highlighted a confirmation e-mail sent by Bank of America Merrill Lynch as an example of good service. |
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Monday, 25 January 2010 |
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The decline in travel because of the recession made airports and the skies less crowded, reducing flight delays and cancellations when bad weather or other problems forced airlines to thin out schedules. |
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Friday, 22 January 2010 |
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For one, companies need to better integrate the customer experience across channels. Don't give us the ability to buy something online and then make it difficult for us to exchange or otherwise revise it in the real world. Make sure we can get the same deals in virtual and physical stores. |
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Tuesday, 12 January 2010 |
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Announcements can be used most efficiently at both ends of the phone line - by service providers and customers alike. Their theoretical research shows that strategic use of wait messages can ultimately improve firm profits and utility to customers. |
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Tuesday, 12 January 2010 |
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