Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
The study sought to better understand what motivates companies to integrate social tools and processes into customer service and engagement, as well as the impact these activities are having on response times, engagement methodologies, and the customer relationship.
This article will address two key components of effective customer service for ecommerce businesses: telephone accessibility, and creating a better online experience.
While talk in the customer care industry is focused on social, you may want to consider improving your customer care with another tactic – call recording.
