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Your customer service has to be right up there at the top of the list. Understanding your customer, their needs and complaints, and knowing how to talk to them, will not only ensure that they’re returning customers, it can often lead to gaining new customers simply through the power of word-of-mouth advertising. |
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Friday, 07 October 2011 |
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While some chains are reducing their self-serve options, others say they're keeping it in place along with the traditional lanes because they think giving shoppers that choice is an important part of customer service. |
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Friday, 07 October 2011 |
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How often do we have internal problems and not take the responsibility of making it right for our customers? You make promises to your clients. Regardless of your issues on the back end, they are promises. Keep them. And your clients won’t mind when you make a mistake; they will mind when you don’t communicate. |
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Friday, 07 October 2011 |
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Getting new customers, retaining them and then getting more customers from the ones you already have is the perfect business ecosystem - but it is only possible if retention is a priority. |
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Thursday, 25 August 2011 |
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Have you ever wondered, while you wait on hold for a customer service representative, if there was a way to get your problems resolved without spending your time listening to Muzak? Why couldn’t a company’s computers “hold hands” with another computer, and put the live people in touch when they were both ready? |
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Thursday, 25 August 2011 |
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Customer service straddles the fine line that divides "asset" and "liability" in every business venture. The only way to perfect customer service and turn it into a value-added company proposition is through ongoing training, empowering employees to handle problems on their own, and by leading your staff by solid example. Here are ten tips on perfecting your customer service: |
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Thursday, 25 August 2011 |
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"One thing I often remind business leaders is that they’re not alone in the challenges they face with some employees lacking fundamental understanding and motivation for the need to hold and maintain high standards of good customer care." |
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Thursday, 25 August 2011 |
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You’ve spent millions over the past few decades to make sure they can call you, visit your retail locations, go to your websites, email, chat, use self-service kiosks or various other interaction methods. So the question now becomes: Do you really know what these customers have done outside of the social media silo you’ve just created for them? |
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Thursday, 25 August 2011 |
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The insurance companies that will retain customers in the long run are the those that can develop an overall corporate customer strategy that aligns multiple customer touch points and improves business execution. |
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Thursday, 25 August 2011 |
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Major telcos may be hit with a penalty of $2 million should they fail to comply with a new customer service guarantee (CSG) standard established by the Federal Government in an effort to shield consumers against poor customer service. |
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Wednesday, 24 August 2011 |
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