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Even if you’re known for having stellar customer service, you can never, ever rest on your laurels and decide there’s no room for improvement. A masterful company continues to innovate how it addresses customer service solutions. |
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Thursday, 17 January 2013 |
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There are many ways to tap this mindset. Below are just five examples of how to turn extraordinary customer service into a revenue stream. |
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Thursday, 17 January 2013 |
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The squeaky wheel gets the grease, right? Some people approach conflict resolution with the goal of being as squeaky as humanly possible. Here’s how to handle this type of tough customer: |
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Thursday, 17 January 2013 |
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Words alone are very powerful and they have a big influence what your employees and customers think. If you don’t set both of these groups’ expectations up front, your company will never be able to excel in customer service. Focus on these 10 keys: |
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Thursday, 06 December 2012 |
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So how do you create this Zappos-like culture? It starts with the basics – performance metrics. |
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Thursday, 06 December 2012 |
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Many business leaders want to invest in social customer service because they recognize that it's more cost effective than replying to contact center calls. However, unless it's used well, social media can do more harm than good. |
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Thursday, 06 December 2012 |
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When you consider the support offered by large telephone, finance and utility providers, the parallels between their customer service and the fast-food experience are undeniable. For example: |
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Thursday, 06 December 2012 |
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Customers will expect to be told “no” or “I’m sorry” or turned away, which makes it all the harder to expect them to return and hold your business within high regard. |
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Thursday, 06 December 2012 |
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Satisfactory customer service will no longer differentiate one business from another in the competitive landscape. |
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Thursday, 06 December 2012 |
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Having a mind-set that is open to the fact that there are different market segments and different target audiences is important not only to make an agent’s set of skills cover more ground but also is important for a company to be of use and helpful. |
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Thursday, 06 December 2012 |
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