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One brand that hit the mark in that regard is Hyundai, which moved from the bottom third of the loyalty list to the very top this year thanks to its Assurance plan, which let consumers return their car if they lost their jobs. |
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Wednesday, 10 February 2010 |
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Satisfaction with government Web sites scored 75.2 on ACSI's 100-point scale for the fourth quarter of 2009, the highest score in the index's seven-year history and 1.5% higher than in the same quarter a year ago. |
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Wednesday, 10 February 2010 |
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The Toronto Transit Commission is trying to make amends for customer service that is not up to par and will be appointing some of its own customers to sit on a blue-ribbon panel that will review every aspect of how the agency conducts itself. |
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Wednesday, 10 February 2010 |
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If your organization isn't putting the customer's needs and desires first, it may be time to tear down your existing operations and start over. |
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Wednesday, 10 February 2010 |
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Researchers shop 100 retail web sites and score merchants on more than 100 metrics split into three categories: execution of key pages, merchandising and customer service tactics. |
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Wednesday, 10 February 2010 |
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It may seem that the golden age of customer service has gone out with 50’s poodle skirts. However, some may argue that the time we live in now has brought new and higher demands of customer experience. |
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Wednesday, 10 February 2010 |
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More than three-fourths (77%) of calls to customer service representatives are resolved on the first contact in 2010, compared with just 66% in the 2009 study. |
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Wednesday, 10 February 2010 |
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For companies caught between a weak economy and a technological revolution, the nature of service is evolving, becoming faster, friendlier and more fun, whether selling jackets, airline tickets or cars. |
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Wednesday, 10 February 2010 |
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Customers have complained that they are unable to talk to a call centre agent. Instead, they are given an email contact with a 48-hour delay on replies. Andy Rubin, vice-president of engineering at Google, said that the firm has to "get better at customer service." |
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Monday, 25 January 2010 |
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"The televisions these days, they depreciate when you take them home. Like a used car.” - Customer Service manager at [insert electronics store here. |
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Monday, 25 January 2010 |
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