|
The study finds that customer satisfaction with utility companies in 2009 averages 618 on a 1,000-point scale-up from 614 in 2008. Driving this improvement are customer reports of lower bill amounts ($130 in 2009 from $132 in 2008, on average) and fewer power outages (an average of 1.9 in 2009 vs. 2.1 in 2008). |
|
Friday, 24 July 2009 |
|
|
Unfortunately, far too many salespeople view customer service as an administrative burden that takes them away from making a sale. The truth is, providing quality customer service presents tremendous opportunities for cross-selling, up selling and generating additional referrals. |
|
Friday, 24 July 2009 |
|
|
The study finds that the financial advisor is the most important aspect of overall investor satisfaction, comprising 30% in 2009 - an increase from 22% in 2008. In contrast, investment performance declines in importance-accounting for only 15% of overall satisfaction, compared with 24% in 2008. |
|
Thursday, 23 July 2009 |
|
|
First, never forget that great customer service is the best possible differentiator of your stores. It is what your consumers remember and it is what brings them back. The combination of everyday excellent service plus the occasional extraordinary action is what creates consumers who are loyal for life. |
|
Wednesday, 22 July 2009 |
|
|
Service staff at Dubai Customs were given a basic grounding in sign language in a bid to improve customer relations. |
|
Tuesday, 21 July 2009 |
|
|
The study finds that 36% of a shopper's selection decision is driven by the bank's brand image, while branch proximity (21%) and products and services (14%) also considerably influence which bank shoppers ultimately choose. |
|
Tuesday, 21 July 2009 |
|
|
What Dave Carroll did was no more or less than what he promised (ie, threatened) the airline: a music video devoted to his customer experience. |
|
Monday, 20 July 2009 |
|
|
Top performing service organizations are able to achieve an 88% customer satisfaction rate, 60% annual service profit, and a 12-month improvement of 15% in workforce productivity. |
|
Friday, 17 July 2009 |
|
|
But anecdotally, consumers and consumer-watchers say many industries seem to be paying more than lip service to the notion of bending over backward for their customers. |
|
Thursday, 16 July 2009 |
|
|
"You wouldn't think 'customer service' when we went down this path," she says. "But because the ideas are in the community, interdepartmental collaboration can take place with them. As a result, customer service has an opportunity to step up to the plate and be an extremely valuable executive player." |
|
Wednesday, 15 July 2009 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 191 - 200 of 876 |
