|
There are companies treating this time of austerity as an opportunity to invest in customer service, recognizing the potential benefits to customer loyalty and retention. |
|
Tuesday, 01 September 2009 |
|
|
Customer satisfaction edged lower for hotels (-.2 to 82.9) and rental cars (-0.1 to 79.6), but improved among airlines (+0.2 to 75.7) in the second quarter of 2009. Pan Pacific Hotels & Resorts, Midwest Airlines, and Enterprise Rent-a-Car ranked number one in hotel, airline, and rental car industry customer satisfaction, respectively. |
|
Friday, 28 August 2009 |
|
|
It is often at the moments when the customer says not to do something that an opportunity to innovate exists. |
|
Thursday, 20 August 2009 |
|
|
We depend upon customers for our livelihood - are we as involved in the care of these customers as we should be? |
|
Wednesday, 19 August 2009 |
|
|
In a crisis, of course, it's common to seek simple, one-size-fits-all solutions, such as cutting costs across the board on the theory that "all customers want is a low price." |
|
Wednesday, 19 August 2009 |
|
|
The American Customer Satisfaction Index—ACSI—continues its upward trend during the second quarter with an overall score of 76.1. Customer satisfaction with durable products improves by 1.1% compared with a year ago and the total ACSI gains 0.1% on a quarterly basis. |
|
Tuesday, 18 August 2009 |
|
|
Smart companies are refocusing on customer service because they can see the value. Many have not. The customers will have the last say. |
|
Monday, 17 August 2009 |
|
|
A real revolution is taking place, mainly because customer care is central to creating a revenue moat around customer satisfaction, retention, and loyalty. |
|
Monday, 10 August 2009 |
|
|
Your ability to help them in a timely manner and serve them memorably determines your reputation and your fate. |
|
Sunday, 09 August 2009 |
|
|
Customers are abuzz with opinions — the only question is whether that buzzing reaches your ears. The first step is to tune in. |
|
Saturday, 08 August 2009 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 181 - 190 of 876 |
