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Building loyalty, just like building a customer base, can be a hard thing, made even harder as more businesses move into the online realm. |
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Monday, 21 September 2009 |
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She implemented several strategic customer service strategies that have been fine-tuned through the years and have inspired extreme customer loyalty—a feat that has kept her business thriving despite current economic conditions in the luxury retail marketplace. |
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Friday, 18 September 2009 |
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The industry has recently taken steps to enhance customer service. Of the $39 billion spent on customer care in the U.S. each year, $11.5 billion (28%) now comes from the communications/media vertical. Unfortunately, these companies have a lot of ground to make up. |
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Friday, 18 September 2009 |
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The most important factor to ensure customers were happy with their bank after they were hit by fraud is how quickly any stolen money was reimbursed. However, just under a third of those surveyed also judged their bank's customer service by how quickly they identified a fraudulent transaction. |
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Friday, 18 September 2009 |
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First, deliver what you promise. Delivering a product or service that disappoints is the fastest way to lose your customers. |
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Tuesday, 08 September 2009 |
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It's not often a large company or corporation will openly admit its mistakes and apologize to customers when appropriate. |
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Monday, 07 September 2009 |
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The study finds that overall credit card customer satisfaction decreases to
703 on a 1,000-point scale--the lowest level since the study's inception in
2007. |
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Saturday, 05 September 2009 |
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How can outstanding customer service be an effective tool for building the kind of trust in a brand that provokes customer devotion, not just confidence? |
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Friday, 04 September 2009 |
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The consumer verdict was very clear, exceptional customer experiences are rewarded with premium price, longer relationship and larger purchases even during a recession. |
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Friday, 04 September 2009 |
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Exceptional customer service and a good loyalty program could seal the deal by rewarding users with miles, cash back, special rewards or VIP treatment. |
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Thursday, 03 September 2009 |
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