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During the second call, White allegedly became irate because he felt he deserved better customer service and told the manager he was going to come to the store with a gun, police said. |
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Tuesday, 02 November 2010 |
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How much do consumers really pay for services or deliveries? How frustrated are they with long wait windows and poor customer service? How does this make people feel about the company or brand, and what actions do they take on that basis? How much time and money is lost to both parties as a result? The survey results can be found here. |
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Wednesday, 20 October 2010 |
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The reality is customer service has been on the slide for many years, and it got worse during the global financial crisis as businesses cut costs. It’s also deteriorating with the growth of online services. |
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Wednesday, 20 October 2010 |
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Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to considerable decreases in satisfaction with policy offerings and service interactions. |
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Wednesday, 20 October 2010 |
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Satisfied customers are certainly better than disgruntled customers, but, building a loyal relationship is a must for long-term success. The key difference between loyalty and satisfaction is that customer satisfaction scores fail to predict how customers will actually behave relative to future purchases of your product or service. |
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Wednesday, 20 October 2010 |
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When Mr. Derringer called GM, he had an exasperating conversation with a company phone operator. Derringer decided that he needed to speak with someone in person. |
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Wednesday, 20 October 2010 |
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A recent survey has found that efforts by financial institutions to boost customer loyalty by offering an increasing number of online banking options are not unwarranted. In fact, online banking is preferred to any other method. |
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Wednesday, 20 October 2010 |
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The report about the carriers was based on how well wireless carriers service was through telephone calls, automated systems as well as live representatives. |
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Wednesday, 20 October 2010 |
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In an industry where every airline essentially sells the same commoditized service, airlines that use social media to turn disappointed customers into happy ones, or to simply enhance the travel experience, are already setting themselves apart and building loyalty. |
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Wednesday, 20 October 2010 |
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The millions of people who work in customer-service and public-service jobs face this rising tide of rage every day. That puts them on the front lines of Americans' anger—and makes them a rich resource. |
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Wednesday, 29 September 2010 |
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