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At Northwest Airlines, labor strife and the specter of Chapter 11 bankruptcy turn out to be great for customer service. |
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Wednesday, 24 August 2005 |
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There often is conflict between businesses wanting to attract new customers versus serving the customers they already have. It is typical for companies to measure projected growth by the number of new customers needed to generate a certain amount of gross revenue. |
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Wednesday, 24 August 2005 |
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A survey of U.S. vehicle owners released Tuesday indicates that while employee discounts this summer may give automakers short-term sales gains, improving quality is more important in the long run. |
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Wednesday, 24 August 2005 |
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BAD service is hurting the $73 billion-a-year tourist industry in Australia as Japanese and Chinese visitors shun the Gold Coast and Cairns. Federal Tourism Minister Ian Macfarlane yesterday warned tourism operators they needed to lift their game. |
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Wednesday, 24 August 2005 |
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"You have to be able to identify which customers are at risk, why they are at risk, and what you are going to do about it." |
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Thursday, 18 August 2005 |
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Although Botswana is ranked one of the best tourism destinations in the world, the customer care service component in the industry still leaves much to be desired. |
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Thursday, 18 August 2005 |
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A survey of more than 6,000 Consumer Reports readers shows that mom-and-pop stores, which are typically known for service, also offer good prices and a better selection of appliances than most nationwide chains. |
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Monday, 15 August 2005 |
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Respondents were happier with their plan if they paid less for their coverage, which is one reason why less-expensive HMOs scored slightly higher in overall satisfaction than PPOs. |
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Monday, 15 August 2005 |
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To further improve its services to workers, the Department of Labor and Employment yesterday launched its 527-8000 Hotline Call Center, a 12-hour service that deals with all labor-related queries and assistance. |
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Monday, 15 August 2005 |
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While physicians are not being punished for underperforming, they could receive fewer patient referrals from NevadaCare customer service representatives as a result of their care. |
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Monday, 15 August 2005 |
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