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There's a trend in business today for companies to become more customer-centric. Your company's objectives should highlight the quality of your product and the support of your customers. |
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Wednesday, 07 March 2007 |
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Do you wish your organization were performing better? Of course, the answer is yes. And a "yes" answer will be more emphatic from those of you whose organizations are struggling. We all worry about our livelihood. |
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Monday, 05 March 2007 |
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We always hear about how everyone is implementing best practices at their organization and how they have the greatest customer service center for their product or service. Let's just cut through the rah-rah self-promotion and hype. |
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Friday, 02 March 2007 |
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The values which guide every Sify associate in contributing to the organization’s business objective is enshrined in “The Sify Way”. |
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Friday, 02 March 2007 |
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The Wikipedia on-line dictionary offers a very apt definition of Work-Life Balance, describing the concept as “a person’s control over the conditions in their workplace. It is accomplished when an individual feels satisfied about his personal life and his paid occupation. |
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Tuesday, 27 February 2007 |
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CEM and CRM stink as acronyms. In fact, about 10 months ago, Disney Destinations, the travel agency arm of Disney changed its "CRM" acronym to "CMR," calling it a slight change in philosophy. The change went from "customer relationship management" to "customer managed relationships." |
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Monday, 26 February 2007 |
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Loyal employees represent a cost savings over recruiting and training new hires, and loyal employees can be incredible assets to a growing company. Furthermore, there is a direct relationship between customer loyalty and a company's growth and profitability. You can't have loyal customers without loyal employees |
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Wednesday, 21 February 2007 |
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The purported talent shortage, together with a tightening labor market, is forcing organizations to adapt to the changing demographics of the workforce. They are being held more accountable. They are using rewards and recognition. In some cases, they are even offering to buy homes for their employees. Find out just what benefits you might be lucky enough to reap in 2007. |
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Thursday, 15 February 2007 |
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I'm willing to bet that the great majority of you can tell me where I can find the "plaque on the wall." You know what I'm talking about. It's the plaque that states all or some combination of your organization's vision, mission and core values. |
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Monday, 12 February 2007 |
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While technology is the vehicle by which contact centers are managed, it is the people who define success. Companies ask their agents to communicate with their best customers, but want them to not only answer questions, but to also delight them. |
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Friday, 09 February 2007 |
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