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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CULTURE
A Matter Of Values
The values which guide every Sify associate in contributing to the organization’s business objective is enshrined in “The Sify Way”.
Friday, 02 March 2007
Quality of Work-Life Balance: Managing to Deliver Corporate Goals
The Wikipedia on-line dictionary offers a very apt definition of Work-Life Balance, describing the concept as “a person’s control over the conditions in their  workplace. It is accomplished when an individual feels satisfied about his personal life and his paid occupation.
Tuesday, 27 February 2007
Customer Managed Relationships
CEM and CRM stink as acronyms.   In fact, about 10 months ago, Disney Destinations, the travel agency arm of Disney changed its "CRM" acronym to "CMR," calling it a slight change in philosophy. The change went from "customer relationship management" to "customer managed relationships."
Monday, 26 February 2007
What Is Loyalty and How Do You Develop It?
Loyal employees represent a cost savings over recruiting and training new hires, and loyal employees can be incredible assets to a growing company. Furthermore, there is a direct relationship between customer loyalty and a company's growth and profitability. You can't have loyal customers without loyal employees
Wednesday, 21 February 2007
Benefits for the New Workforce
The purported talent shortage, together with a tightening labor market, is forcing organizations to adapt to the changing demographics of the workforce. They are being held more accountable. They are using rewards and recognition. In some cases, they are even offering to buy homes for their employees. Find out just what benefits you might be lucky enough to reap in 2007.
Thursday, 15 February 2007
The Plaque On The Wall
I'm willing to bet that the great majority of you can tell me where I can find the "plaque on the wall." You know what I'm talking about. It's the plaque that states all or some combination of your organization's vision, mission and core values.
Monday, 12 February 2007
Creating a Culture of Leaders
While technology is the vehicle by which contact centers are managed, it is the people who define success. Companies ask their agents to communicate with their best customers, but want them to not only answer questions, but to also delight them.
Friday, 09 February 2007
Remote Work Becoming More Commonplace
Where have the workers gone? Increasingly, according to new survey results, they are working remotely as companies seek to reduce their real estate portfolios and save money.
Thursday, 08 February 2007
Building Your Special Brand Identity
In today's world of plenty, there's not an awful lot that differentiates one company from the next besides brand identity. It's what makes you drive an extra mile for that perfect slice of pizza or pay $3 more for that gourmet cup of coffee
Wednesday, 07 February 2007
Best Reputation? It's Microsoft, Survey Says
Profits and philanthropy trump babies in the corporate image game. Microsoft Corp. toppled Johnson & Johnson and its baby-products business from its seven-year position as the company with the best corporate reputation
Friday, 02 February 2007


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