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It’s Monday morning in the call center, and as usual, calls are holding, call volume per hour is heavier than forecasted, and basically, the center is receiving more calls than it is able to handle. |
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Tuesday, 31 July 2007 |
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In today's highly competitive business world, your employees have a lot of options, so here are 16 (cost-effective) ways to grow a company culture that helps you keep your keepers. |
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Tuesday, 31 July 2007 |
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Excellence is an excellent word and excellent companies strive for achieving it. Many factors contribute to the excellence of companies chief among them is employee’s commitment. Without commitment no company can think of achieving excellence. Commitment is rather a key ingredient for improving quality and productivity, reducing defects, increasing profitability and decreasing costs. |
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Thursday, 26 July 2007 |
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Have you ever experienced customer service or product quality that was so poor you couldn’t help but wonder if the company was actually trying to turn you away as a customer? We’ve all been in these situations. Unfortunately, I’m willing to bet that not many of us have actually done the company a favor and lodged a formal complaint. |
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Thursday, 28 June 2007 |
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Skype makes work a fun experience. This might seem like "so 1990's" but it still is important. Happy employees stick around longer, are more productive and help boost your bottom line. Skype makes work fun. |
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Monday, 18 June 2007 |
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In our fast-paced world, many business owners view their customers as widgets on an assembly line. They move them through the line, take their money, and make way for the next one. They reel their customers in with flashy advertising and marketing plans, and then leave them less than satisfied with their overall experience. |
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Monday, 04 June 2007 |
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A veteran business reporter once advised me that if I really wanted to gauge the culture and future of a company I was writing on, check out their customer service department. |
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Monday, 07 May 2007 |
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I am always astounded when I hear someone ask, “How do I get my staff to pick up a piece of paper and not just walk by it when it’s lying on the floor?” The truth is, no training program will ever teach the “5 steps to picking up a piece of paper.” |
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Monday, 16 April 2007 |
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Companies with Incentive Compensation Management (ICM) applications deployed are able to exceed overall Best-in-Class performance in rolling out changes or new programs -- and they are 50% more likely to design, model, test and implement in less than 1 month, according to a new report. |
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Thursday, 05 April 2007 |
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If the numbers stack up it's all too easy to assume your organization is doing OK. But boardrooms often fail to see the bigger picture because they overlook less tangible indicators such as customer satisfaction, employee engagement and innovation. |
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Wednesday, 04 April 2007 |
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