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Maximum CRM effectiveness requires the cooperation and support of executives and employees throughout an organization. Many studies have found that active executive endorsement for a CRM project positively influences employee acceptance and support for the project. |
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Friday, 10 August 2007 |
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Isn't it crazy to think that we can ask people to take "ownership" of the customer and the customer's problems if we don't take ownership and create a workplace where people can feel their sense of self-worth grow and where they can learn and develop as people as well as performers? Creating an environment where both customers and employees want to pledge their loyalty is a function of good planning as much as good intention. |
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Thursday, 09 August 2007 |
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Considering that so many of us are supposed to be working in something called the "knowledge economy," it is absurd how stupidly designed so many businesses and organizations are. |
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Monday, 06 August 2007 |
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If organizations aren't seeking ways to nurture employees and meet their needs, they will move on to greener pastures and take customers with them, according to an organizational effectiveness consultant. |
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Wednesday, 01 August 2007 |
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It’s Monday morning in the call center, and as usual, calls are holding, call volume per hour is heavier than forecasted, and basically, the center is receiving more calls than it is able to handle. |
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Tuesday, 31 July 2007 |
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In today's highly competitive business world, your employees have a lot of options, so here are 16 (cost-effective) ways to grow a company culture that helps you keep your keepers. |
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Tuesday, 31 July 2007 |
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Excellence is an excellent word and excellent companies strive for achieving it. Many factors contribute to the excellence of companies chief among them is employee’s commitment. Without commitment no company can think of achieving excellence. Commitment is rather a key ingredient for improving quality and productivity, reducing defects, increasing profitability and decreasing costs. |
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Thursday, 26 July 2007 |
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Have you ever experienced customer service or product quality that was so poor you couldn’t help but wonder if the company was actually trying to turn you away as a customer? We’ve all been in these situations. Unfortunately, I’m willing to bet that not many of us have actually done the company a favor and lodged a formal complaint. |
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Thursday, 28 June 2007 |
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Skype makes work a fun experience. This might seem like "so 1990's" but it still is important. Happy employees stick around longer, are more productive and help boost your bottom line. Skype makes work fun. |
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Monday, 18 June 2007 |
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In our fast-paced world, many business owners view their customers as widgets on an assembly line. They move them through the line, take their money, and make way for the next one. They reel their customers in with flashy advertising and marketing plans, and then leave them less than satisfied with their overall experience. |
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Monday, 04 June 2007 |
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