Home
Membership
Training
Certification
Events
Career Center
Buyers Guide
Resources
Partners
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CULTURE
Workplace Polarity: Mastering The Push & Pull
In the workplace we need to blend our masculine and feminine qualities, whatever our current purpose - passive or assertive, leadership or partnership, buyer or seller. Consider that you have the power to guide situations and achieve greater influence over desired outcomes. What if you learned to respond rather than react to triggers?
Tuesday, 02 October 2007
21st Century Leadership
In our American culture, we have the tendency to look outside of ourselves for leadership. That’s a trap. Isn’t it time we looked inside ourselves to see how we can be the leader we want and need to be in the 21st century.
Thursday, 27 September 2007
Change Management: Get it Right
When it comes to leading change, many managers assume that because a change has been 'announced' most of their people will react negatively or at least apprehensively. This is not the case; one person's fear of a takeover by another company is another person's door of opportunity.
Tuesday, 25 September 2007
How To Be A Customer-Focused Organization
Would you say that your customers are satisfied with the products and services provided by your organization? Do you think that having satisfied customers indicates that your organization is one that provides exceptional customer service? If so, think about what the word satisfaction really means.
Friday, 21 September 2007
What is the Best Work Environment?
The workplace of today is very different for the workplace of yesterday. With outsourcing, offshoring and compartmentalizing becoming every day words, the nature of the work environment has radically changed and not only in America, but worldwide as well.
Monday, 17 September 2007
Hardwiring Branding Deep Into Your Organization
Engaging employees without good design and visa versa is like trying to cut a piece of paper with half a scissors: it ends up being a messy job. Good design is the cornerstone of any great brand but design execution in the true sense is often limited to the tangible elements such as the CI or store layout.
Monday, 17 September 2007
Aligning Workforce With Business Objectives
A new benchmark report, found that while 70% of all organizations surveyed focus on Employee Performance as the key metric to impact through competency management efforts, 89% of Best-in-Class organizations are able to increase employee performance versus only 33% of Industry Average and none of Laggards. This report highlights how Best-in-Class performers are using a combination of strategies, processes and technology solutions to align the workforce with business objectives and impact key pre- and post-hire performance metrics.
Monday, 10 September 2007
Don't Make These Motivation Mistakes
Because of its scope and complexity, organizational recognition efforts have the greatest likelihood to go awry. For this reason, many organizations avoid getting too creative with recognition programs, sticking instead with tried-and-true programs that, unfortunately, are often not all that effective in motivating employees. To make the most of your organization's recognition programs, avoid these common problems.
Wednesday, 29 August 2007
Manager Corner: Creating and Controlling your Culture
While most brokers don’t like dealing with intangibles, the feeling you get when you walk through the doors of their companies speaks volumes about their success…or lack thereof. What is that feeling? Your office culture.
Friday, 17 August 2007
Fun
Frivolous, we know--unless you want to attract and keep good employees and customers. A whole industry has sprung up around corporate play-together-stay-together programs: cooking classes, improv training, team drumming. These days you can't shoot a Nerf gun into a roomful of CEOs without hitting a self-proclaimed fun evangelist.
Monday, 13 August 2007


<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >>
Results 61 - 70 of 183