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Building a culture of employee loyalty has a direct bearing on customer loyalty and business profitability, according to a leading CEO who used his "Circle of Growth" philosophy of management to create an award-winning and nationally respected company. |
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Monday, 26 March 2007 |
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In the call center, which has become regarded as the key touch point between businesses and their customers, placing a focus on the customer helps to build better processes and offer products and services the customer demands. |
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Tuesday, 13 March 2007 |
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Being more one-to-one in the contact center represents an investment in time, effort, and hard dollars -- and that flies in the face of those who have tallied cost-per-call as though their lives depended on it. |
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Wednesday, 07 March 2007 |
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There's a trend in business today for companies to become more customer-centric. Your company's objectives should highlight the quality of your product and the support of your customers. |
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Wednesday, 07 March 2007 |
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Do you wish your organization were performing better? Of course, the answer is yes. And a "yes" answer will be more emphatic from those of you whose organizations are struggling. We all worry about our livelihood. |
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Monday, 05 March 2007 |
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We always hear about how everyone is implementing best practices at their organization and how they have the greatest customer service center for their product or service. Let's just cut through the rah-rah self-promotion and hype. |
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Friday, 02 March 2007 |
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The values which guide every Sify associate in contributing to the organization’s business objective is enshrined in “The Sify Way”. |
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Friday, 02 March 2007 |
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The Wikipedia on-line dictionary offers a very apt definition of Work-Life Balance, describing the concept as “a person’s control over the conditions in their workplace. It is accomplished when an individual feels satisfied about his personal life and his paid occupation. |
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Tuesday, 27 February 2007 |
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CEM and CRM stink as acronyms. In fact, about 10 months ago, Disney Destinations, the travel agency arm of Disney changed its "CRM" acronym to "CMR," calling it a slight change in philosophy. The change went from "customer relationship management" to "customer managed relationships." |
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Monday, 26 February 2007 |
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Loyal employees represent a cost savings over recruiting and training new hires, and loyal employees can be incredible assets to a growing company. Furthermore, there is a direct relationship between customer loyalty and a company's growth and profitability. You can't have loyal customers without loyal employees |
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Wednesday, 21 February 2007 |
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