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A new benchmark report, found that while 70% of all organizations surveyed focus on Employee Performance as the key metric to impact through competency management efforts, 89% of Best-in-Class organizations are able to increase employee performance versus only 33% of Industry Average and none of Laggards. This report highlights how Best-in-Class performers are using a combination of strategies, processes and technology solutions to align the workforce with business objectives and impact key pre- and post-hire performance metrics. |
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Monday, 10 September 2007 |
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Because of its scope and complexity, organizational recognition efforts have the greatest likelihood to go awry. For this reason, many organizations avoid getting too creative with recognition programs, sticking instead with tried-and-true programs that, unfortunately, are often not all that effective in motivating employees. To make the most of your organization's recognition programs, avoid these common problems. |
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Wednesday, 29 August 2007 |
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While most brokers don’t like dealing with intangibles, the feeling you get when you walk through the doors of their companies speaks volumes about their success…or lack thereof. What is that feeling? Your office culture. |
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Friday, 17 August 2007 |
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Frivolous, we know--unless you want to attract and keep good employees and customers. A whole industry has sprung up around corporate play-together-stay-together programs: cooking classes, improv training, team drumming. These days you can't shoot a Nerf gun into a roomful of CEOs without hitting a self-proclaimed fun evangelist. |
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Monday, 13 August 2007 |
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Maximum CRM effectiveness requires the cooperation and support of executives and employees throughout an organization. Many studies have found that active executive endorsement for a CRM project positively influences employee acceptance and support for the project. |
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Friday, 10 August 2007 |
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Isn't it crazy to think that we can ask people to take "ownership" of the customer and the customer's problems if we don't take ownership and create a workplace where people can feel their sense of self-worth grow and where they can learn and develop as people as well as performers? Creating an environment where both customers and employees want to pledge their loyalty is a function of good planning as much as good intention. |
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Thursday, 09 August 2007 |
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Considering that so many of us are supposed to be working in something called the "knowledge economy," it is absurd how stupidly designed so many businesses and organizations are. |
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Monday, 06 August 2007 |
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If organizations aren't seeking ways to nurture employees and meet their needs, they will move on to greener pastures and take customers with them, according to an organizational effectiveness consultant. |
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Wednesday, 01 August 2007 |
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It’s Monday morning in the call center, and as usual, calls are holding, call volume per hour is heavier than forecasted, and basically, the center is receiving more calls than it is able to handle. |
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Tuesday, 31 July 2007 |
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In today's highly competitive business world, your employees have a lot of options, so here are 16 (cost-effective) ways to grow a company culture that helps you keep your keepers. |
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Tuesday, 31 July 2007 |
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