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The key is understanding these different office personality types, and how to motivate them and keep them happily working together. |
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Tuesday, 14 April 2009 |
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Research shows that employee well-being is inextricably tied to higher performance, which is inextricably tied to the bottom line. |
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Tuesday, 17 March 2009 |
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In this economy, some organizations may make the mistake of shifting their focus away from such opportunities. Instead, HR leaders should create stronger cultures for development. |
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Monday, 16 March 2009 |
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Stopping recognition programs can lead to a reduction in performance and productivity. If you're planning to cut your employee recognition practices and rewards programs -- then you may as well just liquidate because without a motivated workforce you will soon be out of business. Here's why. |
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Tuesday, 03 March 2009 |
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Transportation Security Administration employees gave agency management low marks for recognizing and rewarding performance and encouraging creativity and fairness in the workplace. |
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Tuesday, 03 February 2009 |
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Who creates that great corporate culture? According to the majority of executives surveyed, it's company leaders. In fact, 90% contend a new leader can change a corporation's culture. |
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Friday, 21 November 2008 |
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Human beings are social creatures. We need interaction with one another. It's the way we're made. When we meet someone new, we tend either to be drawn to them or to be disinterested for a whole host of reasons (some of which we may not even realize). Over time, however, we develop a continually evolving stable of relationships, some of which last for a lifetime |
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Thursday, 01 May 2008 |
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Despite their declarations, organizations default to past successes -- which have typically been product-centric. They want to believe that what worked before will continue to work. "We made our numbers last quarter," they argue, forgetting that "making the numbers" often requires heavy discounts that reduce customer value and erode customer loyalty. Lofty statements too often end up as small and meaningless actions. |
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Wednesday, 02 April 2008 |
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In order to maintain customer focus, the best salespeople become facilitators, creating a partnership that extends the selling relationship within the customer's company. The motivation to achieve this should be strong -- it costs five times as much to attract and sell to a new customer as it does to an existing one! |
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Thursday, 20 March 2008 |
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“When customer service is outstanding, it is because it started at the top, was properly communicated and demonstrated and has become your ultimate marketing strategy,” This is according to customer-care specialist Judi Moreo. |
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Wednesday, 19 March 2008 |
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